Fire Dispatcher: Critical Emergency Communications

County Emergency Communications; Massachusetts; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Overtime premiums

Job summary

County Emergency Communications in Hampden, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, verify locations, alert resources, and maintain continuous radio communications with responding crews.

Candidates should have a high school diploma or equivalent; firefighter communications training or EMS dispatch credentials may be required for certain assignments.

Qualifications

• High school diploma or equivalent required.
• Fire dispatch certification or emergency medical dispatch training may be required for certain assignments.
• Experience with computer systems, data entry, maps, and radio communication preferred.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Job description

County Emergency Communications in Hampden, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, verify locations, alert resources, and maintain continuous radio communications with responding crews.

Candidates should have a high school diploma or equivalent; firefighter communications training or EMS dispatch credentials may be required for certain assignments.