Fire Dispatcher: 24/7 Emergency Communications Pro

911 Emergency Communications; Leicester (MA); On-site; USD 42,000 - 68,000; Full time

Job summary

911 Emergency Communications is seeking Fire Dispatcher opportunities in Leicester, MA. Dispatchers coordinate responses to fires, rescues, and hazardous conditions, relay details and alert appropriate resources using approved plans.

The role requires strong information handling and clear radio communication. Applicants should be comfortable with computer systems and data entry; training and certification may be required for certain assignments. Overtime and weekend coverage may be expected.

Qualifications

• High school diploma or recognized equivalency credential is commonly required.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Education

High school diploma or GED

Job description

911 Emergency Communications is seeking Fire Dispatcher opportunities in Leicester, MA. Dispatchers coordinate responses to fires, rescues, and hazardous conditions, relay details and alert appropriate resources using approved plans.

The role requires strong information handling and clear radio communication. Applicants should be comfortable with computer systems and data entry; training and certification may be required for certain assignments. Overtime and weekend coverage may be expected.