24/7 Fire Dispatcher – Emergency Communications

Emergency Telecommunicator Services; Dudley (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

Emergency Telecommunicator Services in Dudley, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. The role involves receiving incident information, alerting resources, and maintaining communication with responding crews.

Applicants should have a high school diploma or equivalent, comfort with computer systems and radio communication, and may require fire dispatch certification or EMS dispatch training for certain assignments.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Dudley, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. The role involves receiving incident information, alerting resources, and maintaining communication with responding crews.

Applicants should have a high school diploma or equivalent, comfort with computer systems and radio communication, and may require fire dispatch certification or EMS dispatch training for certain assignments.