Fire Dispatcher: 24/7 Emergency Communications Pro

911 Emergency Communications; Amherst (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Amherst, MA, is seeking Fire Dispatcher opportunities to coordinate responses to fires, rescues, and other emergencies. You will receive incident information, alert resources, and maintain communications with responding crews.

Roles require strong data entry, good maps knowledge, and the ability to work across shifts that may include overnights, weekends, holidays, and overtime during major incidents.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Attention to detail

Clear radio communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

911 Emergency Communications in Amherst, MA, is seeking Fire Dispatcher opportunities to coordinate responses to fires, rescues, and other emergencies. You will receive incident information, alert resources, and maintain communications with responding crews.

Roles require strong data entry, good maps knowledge, and the ability to work across shifts that may include overnights, weekends, holidays, and overtime during major incidents.