Fire Dispatcher — 24/7 Emergency Communications Pro

Emergency Telecommunicator Services; Holyoke (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

Holyoke Fire Department in Holyoke, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and other emergencies. The role involves receiving incident information, alerting resources, and maintaining radio communications with responding crews.

Applicants should have a high school diploma or equivalent; fire dispatch certification or EMS dispatch training may be required for certain assignments. The job may require overnight shifts, weekends, and holidays.

Qualifications

• High school diploma or equivalent is commonly required.
• Fire dispatch certification or EMS dispatch training may be required for certain assignments.
• Applicants should be comfortable with computer systems, maps, and radio communication.
• Some employers provide entry-level instruction; others seek experienced dispatchers.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Clear radio communication

Accurate data entry

Maps proficiency

Calm under pressure

Education

High school diploma or equivalent

Fire dispatch certification

Emergency medical dispatch training

Incident-management coursework

Job description

Holyoke Fire Department in Holyoke, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and other emergencies. The role involves receiving incident information, alerting resources, and maintaining radio communications with responding crews.

Applicants should have a high school diploma or equivalent; fire dispatch certification or EMS dispatch training may be required for certain assignments. The job may require overnight shifts, weekends, and holidays.