Fire Damage Restoration Technician

ServiceMaster of South Shore Inc; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster of South Shore Inc is seeking a Fire Restoration Technician to monitor and complete restoration tasks, including drying, demolition, and pack-out of contents. You will prepare documentation for insurance reimbursement and explain processes to customers in person.

Responsibilities include loading equipment, performing fire/smoke repair, reporting issues, and maintaining job quality with urgency. Strong communication and data-entry skills are important.

Qualifications

• High school diploma or equivalent required.
• Experience in restoration/construction preferred.
• Valid driver’s license with clean record.
• Strong verbal and written communication skills.
• Knowledge of disaster restoration industry helpful.
• Certifications (FSRT, OCT) preferred.

Responsibilities

• Retrieve work orders and ensure equipment and supplies are loaded for the job.
• Explain processes to customers and outline next steps with printed materials.
• Complete assigned jobs per procedures while maintaining quality with urgency.
• Perform fire/smoke damage repair and related tasks, including light construction.
• Ensure equipment, supplies, vehicles, and products are properly handled; report issues.
• Inspect completed work, obtain customer signatures, and request payments as needed.
• Adjust drying plans daily based on meter readings.
• Communicate issues to customers and supervisors; document daily activities.
• Prepare photos and documentation for insurance reimbursements.

Skills

Customer service

Communication skills

Problem solving

Data entry

Prioritization

Education

High school diploma or equivalent

Job description

ServiceMaster of South Shore Inc is seeking a Fire Restoration Technician to monitor and complete restoration tasks, including drying, demolition, and pack-out of contents. You will prepare documentation for insurance reimbursement and explain processes to customers in person.

Responsibilities include loading equipment, performing fire/smoke repair, reporting issues, and maintaining job quality with urgency. Strong communication and data-entry skills are important.