Fire Restoration Technician: Drying, Repair & Customer Care

ServiceMaster Restore®; Brighton (MI); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

ServiceMaster Restore in Michigan seeks a Fire Restoration Technician to monitor, inspect, and complete restoration tasks including drying, demolition, and pack-out of contents. You will prepare documentation and explain processes to customers, ensuring insurance reimbursement and clear next steps.

The role requires high school education, driving, and good communication. Certifications like FSRT or OCT are preferred; drivers must have a valid license.

Qualifikationen

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred, but not required: FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician.

Aufgaben

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Kenntnisse

Communication

Problem solving

Customer service

Data entry

Driving

Read & follow labels

Ausbildung

High school diploma or equivalent

Jobbeschreibung

ServiceMaster Restore in Michigan seeks a Fire Restoration Technician to monitor, inspect, and complete restoration tasks including drying, demolition, and pack-out of contents. You will prepare documentation and explain processes to customers, ensuring insurance reimbursement and clear next steps.

The role requires high school education, driving, and good communication. Certifications like FSRT or OCT are preferred; drivers must have a valid license.