Fire Restoration Packout & Content Cleaning Specialist

ServiceMaster Restore®; Corpus Christi (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

ServiceMaster Restore® is seeking a Fire Restoration Technician to monitor, inspect, and complete restoration tasks including drying, demolition, and pack-out of contents. You will prepare documentation for insurance reimbursement and explain processes to customers in person.

The role involves handling fire/smoke damage repair, water extraction, and coordination with supervisors to ensure timely completion and customer satisfaction.

Qualifications

• High school graduate or equivalent required.
• Experience in restoration or construction preferred but not required.
• Valid driver’s license with good driving record.
• Strong verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Ability to prioritize activities and meet deadlines.
• Experience with data entry on tablet or mobile device.
• Punctual with clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred: FSRT and OCT.

Responsibilities

• Retrieves work orders, ensures equipment and supplies are loaded for the job and arrives at the site.
• Explain processes and next steps to customers in person, using printed materials as a guide.
• Completes assigned jobs per company processes with quality control and urgency.
• Performs fire/smoke damage repair, water extraction, pack-out of contents, and light demolition as directed.
• Ensures equipment, supplies, vehicles, and products are properly handled and reports any malfunctions.
• Inspects jobs after completion, obtains customer signatures, and requests payments when necessary.
• Adjusts the drying plan daily based on meter readings.
• Resolves issues with customers and communicates with supervisor and staff.
• Prepares documentation and photos to support insurance reimbursement.

Skills

Communication skills

Problem solving

Customer service

Data entry on tablet

Disaster restoration knowledge

Education

High school graduate or equivalent

Tools

FSRT

OCT

Job description

ServiceMaster Restore® is seeking a Fire Restoration Technician to monitor, inspect, and complete restoration tasks including drying, demolition, and pack-out of contents. You will prepare documentation for insurance reimbursement and explain processes to customers in person.

The role involves handling fire/smoke damage repair, water extraction, and coordination with supervisors to ensure timely completion and customer satisfaction.