Fire Restoration Technician

ServiceMaster Restore 4955 - Laurel; Laurel (MS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Job summary

ServiceMaster Restore 4955 - Laurel is hiring a Fire Restoration Technician to manage restoration jobs. Responsibilities include monitoring, inspecting, and completing various fire restoration tasks. The role requires good communication and problem-solving skills, as well as the ability to prioritize tasks and operate equipment safely. Candidates should have a high school diploma, and while restoration experience is preferred, it is not required. The company offers certifications after in-field training and values strong customer service skills.

Qualifications

• Experience in the restoration or construction industry is preferred, but not required.
• Valid Driver’s License and satisfactory driving record.
• Certifications are preferred, but not required; ServiceMaster will pay to get certified after several months of in-field training.

Responsibilities

• Retrieve work orders; ensure appropriate equipment and supplies are loaded on truck needed for the job.
• Explain processes used to complete active jobs and next steps to resolution in person to customers.
• Complete assigned jobs while maintaining quality control on each job with urgency.

Skills

Good verbal and written communication skills

Good problem solving and customer service skills

Knowledge of disaster restoration industry

Education

High school graduate or equivalent

Tools

Tablet or mobile phone

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off

Position Overview

A successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack‑out of contents and various fire restoration activities. The Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for the job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide, with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled; reports any equipment malfunction or damage to supervisor.
• Inspects jobs after completion, obtains customer signatures for approval, and requests payments when necessary.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues and daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Driver’s License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred, but not required; ServiceMaster will pay to get certified after several months of in‑field training.
• FSRT – Fire & Smoke Restoration Technician.
• OCT – Odor Control Technician.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time; lifting, squatting, crawling, and crouching are required.
• Express or exchange ideas with others and receive and act on detailed information given.
• Use respirators that seal to the face in certain situations.
• Work inside and outside in changing environmental conditions with or without air conditioning and heating.