Fire Alarm Scheduling Specialist - Outbound Coordinator

Fire Protection Services, LLC; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PTO and paid holidays

401(k) with match

Medical, dental, vision insurance

Career growth opportunities

Job summary

Fire Protection Services, LLC in Atlanta is seeking a Fire Alarm Coordinator to manage recurring inspections and service scheduling for our high-volume client base. This in-office role focuses on outbound outreach to book, reschedule, and confirm inspections while ensuring compliance with AHJ timelines.

You will coordinate with technicians and leadership to optimize appointments, support closeouts and material staging, and identify opportunities for service expansions during client calls.

Qualifications

• 1–2 years in customer service, dispatch, or scheduling.
• Fire alarm, fire protection, or life safety industry experience preferred.
• Proficiency with ServiceTrade, QuickBooks, Excel, and Google Sheets.

Responsibilities

• Make persistent outbound calls — up to 50 per day — to schedule recurring inspections and testing in Atlanta.
• Coordinate with Fire Alarm Technicians and Field Leadership to confirm and adjust appointments.
• Support job closeouts and assist with material/parts ordering and staging for upcoming service and installs.
• Identify opportunities to recommend additional services during client calls.
• Keep client and job records accurate in ServiceTrade and QuickBooks; maintain inspection schedules in Excel/Google Sheets.
• Assist with email correspondence and general scheduling support.

Skills

Customer service

Dispatch/Scheduling

Communication

Attention to detail

Organizational skills

Team collaboration

Tools

ServiceTrade

QuickBooks

Excel

Google Sheets

Job description

Fire Protection Services, LLC in Atlanta is seeking a Fire Alarm Coordinator to manage recurring inspections and service scheduling for our high-volume client base. This in-office role focuses on outbound outreach to book, reschedule, and confirm inspections while ensuring compliance with AHJ timelines.

You will coordinate with technicians and leadership to optimize appointments, support closeouts and material staging, and identify opportunities for service expansions during client calls.