Fire Alarm Coordinator

Fire Protection Services, LLC; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PTO and paid holidays

401(k) with match

Medical, dental, vision insurance

Career growth opportunities

Job summary

Fire Protection Services, LLC in Atlanta is seeking a Fire Alarm Coordinator to manage recurring inspections and service scheduling for our high-volume client base. This in-office role focuses on outbound outreach to book, reschedule, and confirm inspections while ensuring compliance with AHJ timelines.

You will coordinate with technicians and leadership to optimize appointments, support closeouts and material staging, and identify opportunities for service expansions during client calls.

Qualifications

• 1–2 years in customer service, dispatch, or scheduling.
• Fire alarm, fire protection, or life safety industry experience preferred.
• Proficiency with ServiceTrade, QuickBooks, Excel, and Google Sheets.

Responsibilities

• Make persistent outbound calls — up to 50 per day — to schedule recurring inspections and testing in Atlanta.
• Coordinate with Fire Alarm Technicians and Field Leadership to confirm and adjust appointments.
• Support job closeouts and assist with material/parts ordering and staging for upcoming service and installs.
• Identify opportunities to recommend additional services during client calls.
• Keep client and job records accurate in ServiceTrade and QuickBooks; maintain inspection schedules in Excel/Google Sheets.
• Assist with email correspondence and general scheduling support.

Skills

Customer service

Dispatch/Scheduling

Communication

Attention to detail

Organizational skills

Team collaboration

Tools

ServiceTrade

QuickBooks

Excel

Google Sheets

Job description

Fire Protection Services, LLC is hiring a Fire Alarm Coordinator to manage recurring fire alarm inspection and service scheduling for our Atlanta location. This is a high-volume, high-persistence outbound role — you'll be the driving force behind keeping our fire alarm inspection calendar full and our customers compliant.

If you're organized, thrive on follow-through, and don't let a call go unanswered without a next step, we want to talk to you.

What You'll Do

• Customer Outreach:Make persistent outbound calls — up to 50 per day — to current fire alarm service clients in the Atlanta area to schedule recurring inspections and testing as they come due, following up consistently until booked.
• Scheduling Coordination:Partner with Fire Alarm Technicians and Field Leadership to prioritize, confirm, and adjust appointments based on system type, AHJ requirements, and technician availability.
• Job Closeout & Materials:Support job closeouts and assist with material/parts ordering and staging for upcoming fire alarm service and installs.
• Service Recommendations:Identify opportunities to recommend additional services (system upgrades, bundling, new offerings) during client calls.
• Data Integrity:Keep client and job records accurate and current in ServiceTrade and QuickBooks; maintain inspection schedules in Excel/Google Sheets.
• Administrative Support:Assist with email correspondence and general scheduling support as needed.

What You Bring

• 1–2 years in customer service, dispatch, or scheduling (fire alarm, fire protection, or life safety industry experience strongly preferred).
• Excellent phone communication and genuine persistence — you don't give up after one call.
• High attention to detail and strong organizational skills.
• Proficiency with ServiceTrade, QuickBooks, Excel, and Google Sheets (or the ability to learn fast).
• Self-motivated, adaptable, and collaborative in a fast-moving team environment.

Preferred

• Experience scheduling or coordinating fire alarm inspections, testing, or monitoring services.
• Familiarity with AHJ (Authority Having Jurisdiction) requirements and inspection compliance timelines.
• Experience with low-volume, high-persistence outbound calling campaigns.

Location

Based out of our Atlanta office — in-office, Monday–Friday.

Compensation & Benefits

• Salary: $45,000 – $55,000, based on experience
• PTO, paid holidays
• 401(k) with match
• Medical, dental, vision, life insurance
• Opportunity to grow into broader client support and coordination roles