Fire Alarm Field Service Technician

Alloy Enterprises; New Cumberland (Cumberland County); On-site; USD 25,000 - 34,000; Full time

Job summary

Johnson Controls is seeking a field service technician to diagnose and repair electronic fire alarm systems at customer sites from the Service Resource Center, ensuring rapid, reliable service and safety compliance.

The role requires a high school diploma or equivalent, mechanical or electronic experience, and a valid driver's license; expect travel and lifting up to 40 lbs. Excellent customer service and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Mechanical or electronic experience is required.
• Valid driver’s license required.
• Demonstrated mechanical aptitude and basic computer knowledge.
• Ability to lift equipment up to 40 lbs.
• Strong communication and customer service skills.

Responsibilities

• Receive service calls and assess equipment/system malfunctions.
• Diagnose problems and perform service and repairs at customer sites.
• Provide solutions and outcomes at the time of service.
• Make on-site recommendations and upsell products/services.
• Quote, sell, and repair on-site to meet compliance and codes.
• Call on potential customers to offer suppression products and services.

Skills

Mechanical experience

Electronic experience

Customer service

Basic computer knowledge

Education

High School diploma or equivalency

Tools

Driver's license

Job description

Johnson Controls is seeking a field service technician to diagnose and repair electronic fire alarm systems at customer sites from the Service Resource Center, ensuring rapid, reliable service and safety compliance.

The role requires a high school diploma or equivalent, mechanical or electronic experience, and a valid driver's license; expect travel and lifting up to 40 lbs. Excellent customer service and communication skills are essential.