Fire Alarm Dispatch & Service Coordinator

Impact Fire Services; Hudson (NH); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Competitive compensation

Weekly pay

Career advancement

Healthcare

Dental

Vision

Life insurance

Paid time off

Paid holidays

Disability insurance

401(k) match

Shared Ownership Program

Management support

Collaborative culture

Training opportunities

Apprenticeship programs

Job summary

Impact Fire Services in Hudson, NH is seeking a detail‑oriented administrative professional to coordinate schedules, manage service requests, and provide exceptional customer support for fire alarm dispatch and service coordination. You will dispatch technicians, handle high call volumes, and maintain accurate records.

The role requires multitasking in a fast‑paced environment, strong communication, and proficiency with Microsoft Office.

Qualifications

• Detail‑oriented and customer‑focused administrative professional with experience coordinating schedules, managing service requests, and providing exceptional customer support.
• Skilled in dispatching field personnel, handling high call volumes, maintaining accurate records, and utilizing Microsoft Office applications.
• Proven ability to multitask in fast-paced environments while delivering excellent service and supporting team operations.
• Successful completion of a drug test and pre‑employment background screening is required.
• MVR checks are required for all driving positions.

Responsibilities

• Triage and prioritize incoming customer service calls
• Schedule fire alarm service appointments
• Dispatch approximately 16 technicians to customer sites
• Answer phone calls, emails, and text messages
• Provide customer support and service updates
• Maintain records and perform general administrative duties
• Assist management with additional administrative assignments

Skills

Customer service

Communication

Multitasking

Phone etiquette

Microsoft Office

Scheduling

Attention to detail

Team-oriented

Tools

Microsoft Office

Job description

Impact Fire Services in Hudson, NH is seeking a detail‑oriented administrative professional to coordinate schedules, manage service requests, and provide exceptional customer support for fire alarm dispatch and service coordination. You will dispatch technicians, handle high call volumes, and maintain accurate records.

The role requires multitasking in a fast‑paced environment, strong communication, and proficiency with Microsoft Office.