Alarm Service Coordinator — Dispatch & Customer Care

Williams Fire Sprinkler Co Inc; Williamston (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Medical, dental, and disability insurance

Paid vacation and holidays

Ongoing training and certifications

Job summary

A family-owned fire protection company in Michigan is seeking an Alarm Service Coordinator to manage scheduling and customer communication for fire alarm services. The ideal candidate should have strong communication and organizational skills, be able to handle multiple tasks in a fast-paced environment, and have a customer-focused attitude. The role offers competitive pay and benefits, including a 401(k) match and ongoing training opportunities.

Qualifications

• Previous experience in scheduling, dispatching, or customer service preferred.
• Experience in fire alarm or low-voltage industries is a plus.
• Must be able to work independently and follow through on tasks.

Responsibilities

• Schedule and coordinate fire alarm service calls.
• Serve as the main point of contact for customer inquiries.
• Create, update, and close service work orders.

Skills

Strong communication

Customer service

Time management

Problem-solving

Organizational skills

Tools

ServiceTrade

simPRO

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

A family-owned fire protection company in Michigan is seeking an Alarm Service Coordinator to manage scheduling and customer communication for fire alarm services. The ideal candidate should have strong communication and organizational skills, be able to handle multiple tasks in a fast-paced environment, and have a customer-focused attitude. The role offers competitive pay and benefits, including a 401(k) match and ongoing training opportunities.