Prediction Markets CX Specialist — Hybrid Westlake

Robinhood Markets, Inc.; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

100% paid health insurance for员工

401(k) matching

Equity ownership

Job summary

Robinhood Markets, Inc. is expanding its Customer Experience team with a dedicated desk for Prediction Markets. The role offers hands-on work helping customers understand event contracts, pricing, trading, and settlements in a fast-moving environment.

You’ll be among the first on this desk, shaping knowledge bases and support procedures as the product grows, while maintaining calm under live-event pressure and collaborating with product, engineering, and compliance teams.

Qualifications

• 1–2+ years in customer support or related role, fintech/trading preferred.
• Clear written and verbal communication with strong problem-solving.
• Series 3 license preferred; ability to work in person at Westlake, TX 3 days/week.

Responsibilities

• Support customers across chat, email, and phone with speed and empathy.
• Explain event contracts in plain language; how contracts are priced, traded, settled, and paid out.
• Investigate order, position, funding, settlement, and payout questions using internal tools; resolve or escalate with notes.
• Stay calm during live-event spikes and de-escalate customer concerns.
• Escalate complex or compliance-sensitive issues with complete documentation and feedback to improve the platform.

Skills

Experience in support

Communication skills

Problem solving

Schedule flexibility

Licensing & location

Fast-paced environment

Tools

CRM systems

Case management software

Internal tools

Job description

Robinhood Markets, Inc. is expanding its Customer Experience team with a dedicated desk for Prediction Markets. The role offers hands-on work helping customers understand event contracts, pricing, trading, and settlements in a fast-moving environment.

You’ll be among the first on this desk, shaping knowledge bases and support procedures as the product grows, while maintaining calm under live-event pressure and collaborating with product, engineering, and compliance teams.