Live-Event Fintech Support Associate

Inested; Texas; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Catered meals

Mental health benefits

Job summary

Robinhood is seeking a Customer Experience Associate to be the first line of support for our new Prediction Markets desk. You will help customers understand pricing, trading, and settlements while resolving account and transaction issues.

This on-site role anchors at Westlake, TX with onboarding five days a week, then at least three days after onboarding, fostering a fast-moving, high-volume environment. You will collaborate with Product, Engineering, Compliance, and Operations to ensure an

Qualifications

• 1–2+ years in customer support or related roles.
• Excellent written and verbal communication; explain complex financial concepts clearly.
• Experience with fast-paced, high-volume environments; adapt to new internal tools.
• Flexibility to work evenings, weekends, and holidays.
• Series 3 license preferred or obtainable within 30 days.

Responsibilities

• Support customers via chat, email, and phone with empathy.
• Explain event contracts in plain language.
• Investigate and resolve account and trading questions.
• Stay calm during live-event spikes and de-escalate.
• Escalate complex issues with complete documentation.

Skills

Customer support

Problem solving

Strong communication

Schedule flexibility

Series 3 license

Tools

CRM

Case management

Administrative tools

Job description

Robinhood is seeking a Customer Experience Associate to be the first line of support for our new Prediction Markets desk. You will help customers understand pricing, trading, and settlements while resolving account and transaction issues.

This on-site role anchors at Westlake, TX with onboarding five days a week, then at least three days after onboarding, fostering a fast-moving, high-volume environment. You will collaborate with Product, Engineering, Compliance, and Operations to ensure an