Founding Desk CX Associate, Prediction Markets

Robinhood Markets, Inc.; Dallas (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Equity / bonus programs

401(k) matching

Paid time off and holidays

Life & disability insurance

Job summary

Robinhood Markets, Inc. is hiring a Customer Experience Associate for Prediction Markets in Westlake, TX. You will be the first line of support for a fast-moving trading desk, helping customers understand event contracts, pricing, and settlement while resolving account issues.

You’ll join a founding desk member, shaping the knowledge base and support procedures as the product grows, with in-person work required during onboarding and ongoing attendance expectations.

Qualifications

• 1-2+ years of experience in customer support, customer operations, or a related role in fintech, brokerage, crypto, trading, or regulated environment.
• Excellent written and verbal communication skills with ability to explain complex financial concepts simply.
• Ability to learn new internal tools quickly (CRM, case management, and administrative tools).
• Availability to work a flexible schedule, including evenings, weekends, and holidays, to align with live-event windows.
• Series 3 license preferred (or ability to obtain within 30 days) and ability to work in person at Westlake, TX office 3 days per week.

Responsibilities

• Support customers across chat, email, and phone channels with speed, accuracy, and empathy.
• Explain event contracts in plain language and how contracts are priced, traded, settled, and paid out.
• Investigate and resolve account and trading questions using internal tools, escalating with detailed notes when needed.
• Maintain calm during live-event spikes and de-escalate customer concerns.
• Collaborate on escalations and provide feedback to improve product and processes.

Skills

Customer support

Communication

Adaptability

Scheduling flexibility

Licensing (Series 3)

Tools

CRM tools

Case management tools

Internal tools

Job description

Robinhood Markets, Inc. is hiring a Customer Experience Associate for Prediction Markets in Westlake, TX. You will be the first line of support for a fast-moving trading desk, helping customers understand event contracts, pricing, and settlement while resolving account issues.

You’ll join a founding desk member, shaping the knowledge base and support procedures as the product grows, with in-person work required during onboarding and ongoing attendance expectations.