Support Specialist, Prediction Markets (Live Events)

Neobankbeat; Texas; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Bonus programs

Equity ownership

401(k) matching

AI tools access

Time off

Job summary

Robinhood in Westlake, TX is building a dedicated support desk for Prediction Markets. As a Customer Experience Associate, you will be the first line of support for event contracts, helping customers understand pricing, trading, settlements, and payouts.

You will work in a fast-moving, high-volume environment, escalation-ready, collaborating with Product, Engineering, and Compliance. The role requires 1–2+ years in support, strong communication, and the ability to work in person several days per

Qualifications

• 1–2+ years in customer support or related role.
• Strong written and verbal communication; explain fintech clearly.
• Comfort with fast-moving, high-volume environments.

Responsibilities

• Support customers across chat, email, and phone.
• Explain event contracts and trading processes.
• Investigate orders, positions, funding, settlements and payouts.
• De-escalate during live-event spikes and document escalations.

Skills

Fintech support

Customer operations

Communication

Problem-solving

Education

Bachelor’s degree

Tools

CRM tools

Case management

Internal tools

Job description

Robinhood in Westlake, TX is building a dedicated support desk for Prediction Markets. As a Customer Experience Associate, you will be the first line of support for event contracts, helping customers understand pricing, trading, settlements, and payouts.

You will work in a fast-moving, high-volume environment, escalation-ready, collaborating with Product, Engineering, and Compliance. The role requires 1–2+ years in support, strong communication, and the ability to work in person several days per