Fintech IBS Teller Implementation Consultant II

FIS; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Fintech innovation

Diverse team

Career development

Community involvement

Competitive salary

Job summary

FIS in the United States is seeking a Consultant II - IBS Teller to support teller technology implementations for financial institution clients. You will partner with clients to understand requirements, guide activities, and drive outcomes from discovery through stabilization.

You will collaborate with project managers, product teams, technical resources, and support teams to deliver milestones, validate configurations, train users, and ensure a smooth go-live.

Qualifications

• Experience supporting software implementations, professional services engagements, client consulting, project delivery, or financial technology solutions.
• Ability to gather business requirements, analyze operational processes, and translate client needs into implementation guidance.
• Strong client relationship management and stakeholder communication skills.
• Demonstrated ability to lead meetings, facilitate discussions, and manage follow-up activities.
• Strong organizational, planning, and prioritization skills with the ability to manage multiple workstreams.
• Analytical problem-solving skills with attention to detail and commitment to quality outcomes.
• Experience collaborating across cross-functional teams, including project, technical, product, and support organizations.
• Working knowledge of implementation lifecycle activities, including discovery, configuration, testing, training, deployment, and stabilization.
• Bachelor’s degree in Business, Finance, Technology, or a related field, or equivalent practical experience.

Responsibilities

• Lead IBS Teller implementation activities, ensuring delivery milestones are completed accurately and on schedule.
• Partner with client stakeholders to assess branch operations, teller workflows, business requirements, and solution readiness.
• Facilitate client meetings, implementation workshops, status reviews, and working sessions with clear communication.
• Support configuration validation, testing coordination, training readiness, conversion preparation, and go-live planning.
• Document decisions, risks, dependencies, defects, action items, and implementation outcomes.
• Collaborate with project managers, product teams, technical resources, and support teams to advance project objectives.
• Analyze implementation challenges, recommend solutions, and elevate risks or blockers when appropriate.
• Provide guidance on IBS Teller functionality, implementation best practices, and operational impacts.
• Contribute to implementation methodologies, knowledge resources, documentation standards, and process improvements.
• Support post-implementation stabilization and assist clients in transitioning to ongoing support processes.

Skills

Client relationship management

Stakeholder communication

Requirements gathering

Project delivery

Cross-functional collaboration

Analytical problem solving

Education

Bachelor’s degree in Business, Finance, Technology, or related field

Job description

FIS in the United States is seeking a Consultant II - IBS Teller to support teller technology implementations for financial institution clients. You will partner with clients to understand requirements, guide activities, and drive outcomes from discovery through stabilization.

You will collaborate with project managers, product teams, technical resources, and support teams to deliver milestones, validate configurations, train users, and ensure a smooth go-live.