Fintech Product Tech Support Analyst II

FIS Management Services LLC; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Learning and development

Collaborative work environment

Competitive salary

Benefits package

Opportunities to give back

Job summary

FIS is seeking a Technical and Product Support specialist to help financial institutions maximize the value of our platform. You will triage, investigate, and resolve complex issues across logs, data feeds, and APIs, coordinating with engineering and product teams to ensure a seamless client experience.

The role emphasizes strong client relationships, timely responses, and adherence to SLAs in a fast-paced capital markets setting.

Qualifications

• Financial Markets experience is essential for capital markets contexts.
• Experience supporting or implementing enterprise software in a client-facing environment.
• Excellent written and verbal communication; proactive problem solving.

Responsibilities

• Own triage and timely resolution of client queries; ensure SLAs are met.
• Triage and validate incoming tickets with logs, files and environment details.
• Manage full ticket lifecycle in JIRA with clear updates and communication.
• Investigate issues across logs, data feeds, APIs and client configurations.
• Collaborate with engineering, product and knowledge teams to support implementations.

Skills

Financial Markets experience

Client relationship management

API troubleshooting

Strong communication skills

Tools

JIRA

Job description

FIS is seeking a Technical and Product Support specialist to help financial institutions maximize the value of our platform. You will triage, investigate, and resolve complex issues across logs, data feeds, and APIs, coordinating with engineering and product teams to ensure a seamless client experience.

The role emphasizes strong client relationships, timely responses, and adherence to SLAs in a fast-paced capital markets setting.