Consultant II - IBS Teller

FIS Management Services LLC; Milwaukee (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Diverse team atmosphere

Professional development

Community resources

Job summary

FIS is seeking an IBS Teller Consultant II to lead teller implementation projects for financial institutions. You will guide workshops, assess operations, and ensure solution readiness through go-live, collaborating with client stakeholders and internal teams to deliver quality outcomes.

You will document decisions, risks, and actions, support training and conversion activities, and assist clients in stabilizing post-go-live, ensuring a smooth transition to ongoing support with a focus on client

Qualifications

• Experience supporting software implementations or financial technology solutions.
• Ability to gather business requirements and translate into guidance.
• Strong client relationship management and stakeholder communication.
• Proven ability to lead meetings and manage follow-up actions.
• Strong organizational and multi-workstream planning skills.
• Analytical problem-solving with attention to detail.
• Experience across cross-functional teams and lifecycle activities.

Responsibilities

• Lead IBS Teller implementation activities and meet milestones.
• Assess branch operations, teller workflows, and solution readiness.
• Facilitate client meetings, workshops, and status reviews.
• Support configuration validation, testing coordination, and training readiness.
• Document decisions, risks, defects, and action items.
• Collaborate with project managers, product, and technical teams.
• Analyze challenges and elevate risks when needed.
• Provide guidance on IBS Teller functionality and best practices.
• Contribute to implementation methodologies and knowledge resources.
• Support post-implementation stabilization and handoff to support.

Skills

Client relationship management

Stakeholder communication

Project delivery

Cross-functional collaboration

Analytical problem-solving

Requirements gathering

Education

Bachelor’s degree or equivalent

Job description

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role

As a Consultant II - IBS Teller, you will support the successful implementation of teller technology solutions for financial institution clients. You will partner with clients to understand operational requirements, guide implementation activities, and help drive successful project outcomes from discovery through stabilization. Working across project, product, technical, and support teams, you will provide practical consulting expertise, manage implementation deliverables, and help clients navigate change with confidence. Success in this role is measured by project readiness, client satisfaction, implementation quality, and effective issue resolution.

What You Will Be Doing

• Lead assigned IBS Teller implementation activities, ensuring delivery milestones are completed accurately and on schedule.
• Partner with client stakeholders to assess branch operations, teller workflows, business requirements, and solution readiness.
• Facilitate client meetings, implementation workshops, status reviews, and working sessions with clear communication.
• Support configuration validation, testing coordination, training readiness, conversion preparation, and go-live planning.
• Document decisions, risks, dependencies, defects, action items, and implementation outcomes.
• Collaborate with project managers, product teams, technical resources, and support teams to advance project objectives.
• Analyze implementation challenges, recommend solutions, and elevate risks or blockers when appropriate.
• Provide guidance on IBS Teller functionality, implementation best practices and operational impacts.
• Contribute to implementation methodologies, knowledge resources, documentation standard, and process improvements.
• Support post-implementation stabilization and assist clients in transitioning to ongoing support processes.

Required Qualifications

• Experience supporting software implementations, professional services engagements, client consulting, project delivery, or financial technology solutions.
• Ability to gather business requirements, analyze operational processes, and translate client needs into implementation guidance.
• Strong client relationship management and stakeholder communication skills.
• Demonstrated ability to lead meetings, facilitate discussions, and manage follow-up activities.
• Strong organizational, planning, and prioritization skills with the ability to manage multiple workstreams.
• Analytical problem-solving skills with attention to detail and commitment to quality outcomes.
• Experience collaborating across cross-functional teams, including project, technical, product, and support organizations.
• Working knowledge of implementation lifecycle activities, including discovery, configuration, testing, training, deployment and stabilization.
• Bachelor’s degree in Business, Finance, Technology, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience with IBS Teller or similar teller, branch banking, core banking, or financial institution technology platforms.
• Experience working with banks, credit unions, or financial services organizations.
• Knowledge of teller operations, branch workflows, cash handling processes, customer service operations, or banking regulations.
• Experience supporting user acceptance testing, defect management, conversion activities, or go-live readiness initiatives.
• Experience developing implementation documentation, standard operating procedures, training materials, or process improvement resources.

What We Offer you

At FIS, we are as committed to growing our employees’ careers as our own business.

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

LI-BS1 Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer:

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass