FinTech Growth & Operations Strategist

Arbol; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible PTO

Job summary

Arbol is seeking a Strategy & Operations Associate to help scale a growing fintech business in the United States. You will work closely with leadership across product, technology, sales, finance, and operations to identify problems, design practical solutions, and drive execution until they are effective.

The role blends analytical problem-solving with hands-on execution, owning critical workflows and operating metrics that affect customers, partners, and financial performance.

Qualifications

• 1–2 years of experience in management consulting, investment banking, startup operations, fintech, or another analytically rigorous environment.
• Structured problem-solving and cross-functional execution experience is valuable.
• Strong analytical skills with financial and operating data.
• Ability to translate analysis into action in a fast-moving environment.
• Excellent written and verbal communication; high attention to detail.
• Experience with Excel or Google Sheets; SQL or data-visualization tools helpful but not required.

Responsibilities

• Own and improve critical business workflows across customer onboarding, transaction execution, account servicing, partner management, reporting, and other core operations.
• Identify operational bottlenecks and build scalable processes, controls, and documentation to address them.
• Translate business needs into clear requirements for internal tools, customer-facing products, and automation with product/engineering teams.
• Build reporting that provides visibility into growth, conversion, turnaround times, service levels, unit economics, and KPIs.
• Analyze business performance and recommend changes to improve growth, efficiency, economics, and customer experience.
• Coordinate across product, technology, sales, finance, operations, and external partners to keep initiatives moving.
• Support development and launch of new products, partnerships, and distribution channels.
• Conduct market, competitor, and strategic analysis to inform priorities.
• Manage high-priority projects from problem definition through implementation and monitoring.

Skills

Analytical skills

Project management

Cross-functional collaboration

Communication

Attention to detail

Excel proficiency

SQL

Data visualization tools

Tools

SQL

Data Visualization tools

Automation tools

Job description

Arbol is seeking a Strategy & Operations Associate to help scale a growing fintech business in the United States. You will work closely with leadership across product, technology, sales, finance, and operations to identify problems, design practical solutions, and drive execution until they are effective.

The role blends analytical problem-solving with hands-on execution, owning critical workflows and operating metrics that affect customers, partners, and financial performance.