Strategy & Operations Associate

Arbol; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible PTO

Job summary

Arbol is seeking a Strategy & Operations Associate to help scale a growing fintech business in the United States. You will work closely with leadership across product, technology, sales, finance, and operations to identify problems, design practical solutions, and drive execution until they are effective.

The role blends analytical problem-solving with hands-on execution, owning critical workflows and operating metrics that affect customers, partners, and financial performance.

Qualifications

• 1–2 years of experience in management consulting, investment banking, startup operations, fintech, or another analytically rigorous environment.
• Structured problem-solving and cross-functional execution experience is valuable.
• Strong analytical skills with financial and operating data.
• Ability to translate analysis into action in a fast-moving environment.
• Excellent written and verbal communication; high attention to detail.
• Experience with Excel or Google Sheets; SQL or data-visualization tools helpful but not required.

Responsibilities

• Own and improve critical business workflows across customer onboarding, transaction execution, account servicing, partner management, reporting, and other core operations.
• Identify operational bottlenecks and build scalable processes, controls, and documentation to address them.
• Translate business needs into clear requirements for internal tools, customer-facing products, and automation with product/engineering teams.
• Build reporting that provides visibility into growth, conversion, turnaround times, service levels, unit economics, and KPIs.
• Analyze business performance and recommend changes to improve growth, efficiency, economics, and customer experience.
• Coordinate across product, technology, sales, finance, operations, and external partners to keep initiatives moving.
• Support development and launch of new products, partnerships, and distribution channels.
• Conduct market, competitor, and strategic analysis to inform priorities.
• Manage high-priority projects from problem definition through implementation and monitoring.

Skills

Analytical skills

Project management

Cross-functional collaboration

Communication

Attention to detail

Excel proficiency

SQL

Data visualization tools

Tools

SQL

Data Visualization tools

Automation tools

Job description

Arbol is a global climate risk coverage platform and FinTech company offering full-service solutions for any business looking to analyze and mitigate exposure to climate risk. Arbol’s products offer parametric coverage which pays out based on objective data triggers rather than subjective assessment of loss. Arbol’s key differentiator versus traditional InsurTech or climate analytics platforms is the complete ecosystem it has built to address climate risk. This ecosystem includes a massive climate data infrastructure, scalable product development, automated, instant pricing using an artificial intelligence underwriter, blockchain-powered operational efficiencies, and non-traditional risk capacity bringing capital from non-insurance sources. By combining all these factors, Arbol brings scale, transparency, and efficiency to parametric coverage.

We are looking for a highly capable Strategy & Operations Associate to help build and scale a growing fintech business.

You will work closely with senior leadership and collaborate across product, technology, sales, finance, and operations. The role combines analytical problem-solving with hands-on execution: you will identify important business problems, develop practical solutions, and remain involved until those solutions are working in practice.

This is not a purely advisory role. You will have direct ownership over critical workflows, operating metrics, and cross-functional initiatives that affect customers, partners, and financial performance.

The ideal candidate is a smart, adaptable generalist who learns quickly, exercises strong judgment, and enjoys bringing structure to ambiguous problems.

What You'll Be Doing

• Own and improve critical business workflows across customer onboarding, transaction execution, account servicing, partner management, reporting, and other core operations
• Identify operational bottlenecks and build scalable processes, controls, and documentation to address them
• Work with product and engineering teams to translate business needs into clear requirements for internal tools, customer-facing products, and automation
• Build reporting that gives the team visibility into growth, conversion, turnaround times, service levels, unit economics, and other key performance indicators
• Analyze business performance and recommend changes to improve growth, efficiency, economics, and customer experience
• Coordinate across product, technology, sales, finance, operations, and external partners to keep important initiatives moving
• Support the development and launch of new products, partnerships, and distribution channels
• Conduct market, competitor, and strategic analysis to inform business priorities
• Manage high-priority projects from initial problem definition through implementation and ongoing performance monitoring
• Help establish the operating cadence, processes, and infrastructure required to scale the business
• Step into emerging problems that do not fit neatly within an existing function and take responsibility for resolving them

What You'll Need

• One to two years of experience in management consulting, investment banking, startup operations, fintech, or another analytically rigorous environment
• Management consulting experience is especially attractive because of the role’s emphasis on structured problem-solving, cross-functional execution, and working through ambiguity
• Strong analytical skills and comfort working with financial and operational data
• An ability to understand complex systems, identify what matters, and translate analysis into action
• Strong project-management skills, including the ability to coordinate multiple stakeholders and drive work forward without constant supervision
• Excellent written and verbal communication skills
• High attention to detail without losing sight of broader commercial priorities
• Comfort operating in a fast-moving environment where responsibilities may evolve as the business grows
• A low-ego, high-ownership approach and a willingness to move between strategic analysis and detailed execution
• Proficiency in Excel or Google Sheets; experience with SQL, data-visualization tools, workflow automation, or AI-enabled tools is helpful but not required

What's Great to Have

Direct fintech or financial-services experience is helpful but not required. Intellectual curiosity, commercial judgment, and the ability to learn quickly are more important.

$100,000 - $110,000 a year

Final compensation will be determined based on the selected candidate's location and experience.

Candidates for this role must be located in the United States.

Essential Job Functions & Physical Requirements

• Ability to sit for extended periods of time while working at a computer, with or without reasonable accommodation
• Ability to use a computer, keyboard, mouse, and standard office equipment (e.g., phone, printer, scanner)
• Ability to view a computer screen for prolonged periods, with or without reasonable accommodation
• Ability to communicate effectively in person, by phone, and via email
• Ability to occasionally stand, walk, bend, and reach within an office environment
• Ability to lift and/or move up to 10–15 pounds occasionally (e.g., office supplies, files), with or without reasonable accommodation
• Ability to perform repetitive motions, such as typing or data entry
• Ability to maintain focus and attention while performing detailed tasks

Accessibility

Arbol is committed to accessibility and inclusivity in the hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you require an accommodation to apply or interview, please contact [e-mail]

Benefits

Arbol is proud to offer its full-time employees competitive compensation and equity in a high-growth startup. Our health benefits include comprehensive health, dental, and vision coverage, and an optional flexible spending account (FSA) to support your health. We offer a 401(k) match to support your future, and flexible PTO for you to relax and recharge.

Equal Opportunity Employer

Arbol is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.

Arbol participates in the E-Verify program to confirm employment eligibility.