Customer Success Manager

Vantage; New York (NY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Remote friendly

Meaningful equity

Health, dental and vision

Job summary

Vantage is expanding its customer success team in the United States. You will be the main post-sale contact, guiding customers through onboarding, adoption, and value reviews while driving renewal playbooks and advocating for customer needs.

This technical, product-oriented role targets customers from growth-stage startups to enterprises, focusing on FInOps and cloud-cost optimization across AWS, Azure, and GCP. Remote-friendly and equity-eligible.

Qualifications

• 3+ years in customer-centric roles (CSM or TAM) in B2B tech or SaaS.
• Experience with cloud cost optimization and FinOps concepts.
• Proven ability to manage diverse portfolios from SMB to Commercial accounts.
• Strong communication and relationship-building skills.

Responsibilities

• Own post-sale lifecycle: onboarding, adoption, value reviews, renewals.
• Lead customer onboarding and training sessions as a trusted advisor.

Skills

Customer success

Technical account management

Cloud cost management

FinOps

Data visualization

Cloud platforms

Strong communicator

Tools

AWS

Azure

GCP

Job description

• Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings
• This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises
• Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you
• You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
• Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
• Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
• Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model

Benefits

• Flexible PTO
• Tools needed to get the job done
• Meaningful equity
• Remote friendly
• Health, dental and vision

We welcome compensation discussions if this range doesn’t meet your requirements. Outstanding candidates may be eligible for adjusted terms, plus meaningful equity that ensures you benefit directly from the company’s long-term performance Strong emotional intelligence and the ability to empathize with customers A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals You have a bias for action and believe in continuous development, ambiguity is in your comfort zone Previous experience with FinOps Cloud Cost Management solutions A kind person 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts Monitoring and observability expertise Relevant Data Visualization / financial product experience Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)