Fintech Customer Success Associate - Hybrid & Growth-ready

Figure Lending; Charlotte (NC); Hybrid; USD 63,900 - 78,100; Full time

Benefits offered by this job

Company-paid medical, dental, and vision benefits

Paid holidays, PTO, and sick time

Hybrid flexibility after training

Continuing education reimbursement

Paid family leave

Employee Recognition Program

Job summary

Figure Lending in Charlotte, NC is seeking a Customer Success Associate to provide exceptional support to existing and prospective customers. In this role, you will help navigate the application process and resolve issues, while building expertise in financial products. The position offers competitive compensation, including bonuses, paid time off, and flexible work arrangements following training.

The ideal candidate has strong communication skills and previous experience in customer service. Growth opportunities are available!

Qualifications

• 1+ year of experience in a customer-facing role.
• Strong verbal and written communication skills.
• Ability to explain complex information clearly.

Responsibilities

• Serve as a trusted first point of contact for customers.
• Help customers navigate the application process.
• Explain complex financial concepts in a clear manner.

Skills

Strong verbal communication skills

Attention to detail

Customer service experience

Job description

Figure Lending in Charlotte, NC is seeking a Customer Success Associate to provide exceptional support to existing and prospective customers. In this role, you will help navigate the application process and resolve issues, while building expertise in financial products. The position offers competitive compensation, including bonuses, paid time off, and flexible work arrangements following training.

The ideal candidate has strong communication skills and previous experience in customer service. Growth opportunities are available!