Customer Success Lead - Equity, Hybrid, High-Velocity Growth

Medium; United States; Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Equity

Health Care

Retirement Benefits

Job summary

Medium is seeking a Customer Success Lead to manage and develop a high-performing team of Customer Success Managers. The role involves coaching the team to achieve customer utilization, retention, and expansion across our fintech and AI software products.

The ideal candidate will have over 7 years of experience in customer success environments, particularly in high-growth tech companies. Nitra offers competitive salaries, equity, and comprehensive health benefits, maintaining a hybrid work policy.

Qualifications

• 7+ years of experience in Customer Success or Account Management, ideally in high-growth tech companies.
• Experience leading customer-facing teams and driving customer outcomes.

Responsibilities

• Lead and develop a team of Customer Success Managers.
• Drive business performance across the customer portfolio.
• Own and coach commercial customer motions.
• Create clarity in changing situations and scale execution.
• Partner cross-functionally to improve customer outcomes.

Skills

Customer Success

Account Management

Team Leadership

Analytical Skills

Education

Bachelor's degree

Job description

Medium is seeking a Customer Success Lead to manage and develop a high-performing team of Customer Success Managers. The role involves coaching the team to achieve customer utilization, retention, and expansion across our fintech and AI software products.

The ideal candidate will have over 7 years of experience in customer success environments, particularly in high-growth tech companies. Nitra offers competitive salaries, equity, and comprehensive health benefits, maintaining a hybrid work policy.