Fintech Loan Specialist - Hybrid, Customer-Centric

LendKey Technologies, Inc.; Cincinnati (OH); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Life insurance

21 days paid time off

Paid training

Job summary

LendKey Technologies, Inc. is seeking a Loan Specialist to support borrowers through the full loan life cycle, from application to repayment, in a hybrid role based in Blue Ash, Ohio. The position emphasizes delivering a high-quality, engaging customer experience.

You will handle inquiries, maintain knowledge of loan products, coordinate with internal teams, and assist with document verification and other projects as needed. Prior financial experience is a plus but not required.

Qualifications

• Minimum education: high school diploma or GED.
• Excellent communication and written skills.
• Proven customer service skills.
• Team-oriented in fast-paced environments.
• Strong problem-solving abilities.
• Adaptable and able to multitask.

Responsibilities

• Handling client inquiries and problems throughout the loan application process.
• Having in-depth knowledge of loan products and systems.
• Managing numerous individual customer accounts.
• Maintaining confidentiality and security of borrower information.
• Working with internal departments to solve issues.
• Tracking, documenting, and reporting continuous client issues, lending habits and system problems.
• Providing trustworthy, supportive, and individualized customer care.
• Assisting with document verification and other projects as needed.

Skills

Customer service

Communication

Multitasking

Problem-solving

Adaptability

Attention to detail

Education

High school diploma or GED

Job description

LendKey Technologies, Inc. is seeking a Loan Specialist to support borrowers through the full loan life cycle, from application to repayment, in a hybrid role based in Blue Ash, Ohio. The position emphasizes delivering a high-quality, engaging customer experience.

You will handle inquiries, maintain knowledge of loan products, coordinate with internal teams, and assist with document verification and other projects as needed. Prior financial experience is a plus but not required.