FinTech Customer Care Specialist | Flexible Hours

AgileGrid Solutions; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Eden Red Payment Solutions is seeking a Customer Care Representative to deliver exceptional service by managing inbound calls, emails, and employee cases via CRM systems. You will build relationships with program administrators and participants, handling routine inquiries as well as complex interactions with a professional, proactive approach.

The ideal candidate has 1–2 years in customer service, a Bachelor’s degree in a related field, and strong communication skills.

Qualifications

• Minimum 1–2 years of customer service experience, preferably within financial, banking or technology sectors.
• Bachelor's degree in business, communications, finance, or related field.
• Must pass a background check and drug screening.
• Experience with Microsoft Office, particularly Excel; familiarity with Salesforce CRM.
• Background in FinTech, credit card processing, telecommunications, media, or hospitality is a plus.
• Strong verbal and written communication; ability to type at least 60 WPM.

Responsibilities

• Manage and resolve all inbound customer service calls, emails, and employee cases.
• Develop knowledge of CSI accounts payable products to provide accurate support.
• Assist customers with product delivery, supplier enablement, ongoing account support, and troubleshooting.
• Educate clients on accounts payable processing best practices.
• Lead conference calls and training sessions with customers.
• Proactively manage vendor enablement campaigns and ensure data accuracy.
• Provide timely reports to clients with key metrics and insights.
• Obtain and maintain APSC certification to enhance expertise.
• Collaborate with team members to improve products, processes, and programs.
• Complete all assigned tasks within designated timelines and communicate progress.
• Take ownership of special projects and initiatives to support business growth.
• Maintain a positive attitude and energetic approach to foster a welcoming customer experience.
• Perform additional duties as assigned to meet organizational goals.

Skills

Customer service

Verbal communication

Written communication

Typing 60 WPM

Education

Bachelor's degree in business, communications, finance, or related field

Tools

Salesforce

Microsoft Excel

Job description

Eden Red Payment Solutions is seeking a Customer Care Representative to deliver exceptional service by managing inbound calls, emails, and employee cases via CRM systems. You will build relationships with program administrators and participants, handling routine inquiries as well as complex interactions with a professional, proactive approach.

The ideal candidate has 1–2 years in customer service, a Bachelor’s degree in a related field, and strong communication skills.