Customer Care Specialist – EdTech Support

Specialized Education Services, Inc.; Washington (District of Columbia); On-site; USD 33,000 - 40,000; Full time

Job summary

CharacterStrong, a FullBloom Company, seeks a Customer Care Representative to manage daily customer service communications and support onboarding, access provisioning, and ongoing inquiries.

You will handle product information requests, troubleshoot issues, and maintain customer profiles with accuracy while contributing to responsive, empathetic service. This role lives in a dynamic education tech environment in the U.S.

Qualifications

• High school diploma or equivalent.
• Proficiency with Google Suite and Office365; Notion and ability to quickly learn CRM (HubSpot) and related systems.
• Strong written and verbal communication skills.
• Extremely organized with strong attention to detail.

Responsibilities

• Collaborate with operations, sales, and finance to communicate with customers about products, services, and resources.
• Assist with customer onboarding by processing orders and granting access.
• Call customers directly to provide information and support their journey (accounts, payments, billing, troubleshooting).
• Respond to general customer inquiries and maintain an organized inbox with prompt responses.
• Perform audits and maintain customer profiles across CRM, finance, and sales platforms.
• Support team members on special projects as needed.

Skills

Strong communication

Highly organized

Fast-paced environment

Initiative

Education

High school diploma or equivalent

Tools

Google Suite

Office365

Notion

HubSpot CRM

Calendaring

Job description

CharacterStrong, a FullBloom Company, seeks a Customer Care Representative to manage daily customer service communications and support onboarding, access provisioning, and ongoing inquiries.

You will handle product information requests, troubleshoot issues, and maintain customer profiles with accuracy while contributing to responsive, empathetic service. This role lives in a dynamic education tech environment in the U.S.