Customer Care Representative

AgileGrid Solutions; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Eden Red Payment Solutions is seeking a Customer Care Representative to deliver exceptional service by managing inbound calls, emails, and employee cases via CRM systems. You will build relationships with program administrators and participants, handling routine inquiries as well as complex interactions with a professional, proactive approach.

The ideal candidate has 1–2 years in customer service, a Bachelor’s degree in a related field, and strong communication skills.

Qualifications

• Minimum 1–2 years of customer service experience, preferably within financial, banking or technology sectors.
• Bachelor's degree in business, communications, finance, or related field.
• Must pass a background check and drug screening.
• Experience with Microsoft Office, particularly Excel; familiarity with Salesforce CRM.
• Background in FinTech, credit card processing, telecommunications, media, or hospitality is a plus.
• Strong verbal and written communication; ability to type at least 60 WPM.

Responsibilities

• Manage and resolve all inbound customer service calls, emails, and employee cases.
• Develop knowledge of CSI accounts payable products to provide accurate support.
• Assist customers with product delivery, supplier enablement, ongoing account support, and troubleshooting.
• Educate clients on accounts payable processing best practices.
• Lead conference calls and training sessions with customers.
• Proactively manage vendor enablement campaigns and ensure data accuracy.
• Provide timely reports to clients with key metrics and insights.
• Obtain and maintain APSC certification to enhance expertise.
• Collaborate with team members to improve products, processes, and programs.
• Complete all assigned tasks within designated timelines and communicate progress.
• Take ownership of special projects and initiatives to support business growth.
• Maintain a positive attitude and energetic approach to foster a welcoming customer experience.
• Perform additional duties as assigned to meet organizational goals.

Skills

Customer service

Verbal communication

Written communication

Typing 60 WPM

Education

Bachelor's degree in business, communications, finance, or related field

Tools

Salesforce

Microsoft Excel

Job description

About The Company

Eden Red Payment Solutions is a global leader in innovative payment and employee benefit solutions. With a commitment to enhancing financial well-being and streamlining payment processes, Eden Red delivers cutting-edge services that connect employees, employers, and merchants across diverse industries. The company's mission is to create a more inclusive and efficient financial ecosystem by leveraging technology, data-driven insights, and a customer-centric approach. Operating in multiple countries, Eden Red is recognized for its dedication to excellence, innovation, and fostering a culture of meritocracy. The organization values diversity and inclusion, ensuring equal opportunities for all employees and candidates, regardless of gender, disability, ethnicity, or background.

About The Company

Eden Red Payment Solutions is a global leader in innovative payment and employee benefit solutions. With a commitment to enhancing financial well-being and streamlining payment processes, Eden Red delivers cutting-edge services that connect employees, employers, and merchants across diverse industries. The company's mission is to create a more inclusive and efficient financial ecosystem by leveraging technology, data-driven insights, and a customer-centric approach. Operating in multiple countries, Eden Red is recognized for its dedication to excellence, innovation, and fostering a culture of meritocracy. The organization values diversity and inclusion, ensuring equal opportunities for all employees and candidates, regardless of gender, disability, ethnicity, or background.

About The Role

The Customer Care Representative at Eden Red Payment Solutions plays a pivotal role in delivering exceptional customer service through managing inbound calls, email communications, and employee cases via CRM tracking tools. This position requires a professional who is comfortable engaging with clients in various formats, including in-person, over the phone, and through email. The incumbent will build and maintain ongoing relationships with program administrators and participants, handling a range of situations from routine inquiries to emotionally charged interactions. The role offers an opportunity to develop expertise in accounts payable solutions, contribute to process improvements, and support customer success initiatives. The ideal candidate will bring energy, a positive attitude, and a proactive approach to their work, ensuring a seamless experience for all stakeholders.

Qualifications

Required qualifications include a minimum of one to two years of customer service experience, preferably within financial, banking, or technology sectors. A bachelor's degree in business, communications, finance, or related fields is essential. Candidates must successfully pass a background check and drug screening. Experience with Microsoft Office, particularly Excel, and familiarity with CRM systems such as Salesforce, is preferred. Candidates with a background in FinTech, credit card processing, telecommunications, media, or hospitality industries will have an advantage. Strong verbal and written communication skills, adaptability to process changes, and the ability to type at least 60 words per minute are necessary for success in this role.

Responsibilities

• Manage and resolve all inbound customer service calls, emails, and employee cases efficiently and professionally.
• Develop comprehensive knowledge of all CSI accounts payable products and processes to provide accurate support.
• Assist customers with product delivery, supplier enablement, ongoing account support, and troubleshooting.
• Educate clients on best practices and procedures related to accounts payable processing to ensure optimal usage.
• Lead conference calls and training sessions with customers to facilitate understanding and engagement.
• Proactively manage vendor enablement campaigns, maintain databases, and ensure data accuracy.
• Provide timely and accurate reports to clients, highlighting key metrics and insights.
• Obtain and maintain APSC (Accounts Payable Solutions Consultant) certification to enhance expertise.
• Collaborate with team members to improve current products, processes, and programs, contributing ideas and feedback.
• Complete all assigned tasks within designated timelines and communicate progress effectively.
• Take ownership of special projects and initiatives to support business growth and customer satisfaction.
• Maintain a positive attitude and energetic approach to foster a welcoming customer experience.
• Perform additional duties as assigned to meet organizational goals.

Benefits

Eden Red Payment Solutions offers a comprehensive benefits package designed to support the health, well-being, and professional development of its employees. Benefits include competitive salary packages, health insurance coverage, retirement plans, paid time off, and opportunities for career advancement. Employees also gain access to ongoing training and development programs, fostering continuous learning and skill enhancement. The company promotes a collaborative and inclusive work environment, encouraging innovation and recognizing individual contributions. Additionally, employees enjoy flexible work arrangements and support for work-life balance, ensuring a fulfilling and sustainable career experience.

Equal Opportunity

Eden Red Payment Solutions is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants. The company does not discriminate based on race, gender, age, disability, religion, sexual orientation, gender identity, or any other protected characteristic. Eden Red provides reasonable accommodations to applicants and employees with disabilities to ensure equal access to employment opportunities. The organization values diversity and believes that a varied workforce enhances creativity, innovation, and overall success. All qualified candidates are encouraged to apply and be part of a dynamic team dedicated to making a positive impact in the financial technology industry.