Customer Care Specialist I — Remote-Eligible

Foundation Finance Company Careers; Rothschild (WI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Day-one health benefits

401(k) with company match

Paid time off

Job summary

Foundation Finance Company is seeking a Customer Service Specialist I to respond to inquiries, troubleshoot issues, and support customers with payments and account information. You will guide clients to self-service options and help resolve questions efficiently.

The role emphasizes professional communication, attention to detail, and the ability to handle challenging conversations, with alternating evening and occasional Saturday shifts in CST.

Qualifications

• Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Responsibilities

• Handles incoming calls regarding customer account questions and performs callbacks on accounts as required.
• Processes routine over the phone payments for customers.
• Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance.
• Utilizes company resources to achieve one-call resolutions.
• Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks.
• Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management.
• Other duties as assigned by management.

Skills

Computer skills

Phone presence

Verbal communication

Written communication

Persuasion & negotiation

Typing

Attention to detail

Stress management

Time management

Education

Associate's degree or relevant experience

Tools

Word

Excel

Internet

Email

Job description

Foundation Finance Company is seeking a Customer Service Specialist I to respond to inquiries, troubleshoot issues, and support customers with payments and account information. You will guide clients to self-service options and help resolve questions efficiently.

The role emphasizes professional communication, attention to detail, and the ability to handle challenging conversations, with alternating evening and occasional Saturday shifts in CST.