FinTech Account Manager — Client Funding & Success

eCapital Corp.; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual Bonus Incentives

Vacation & Sick Time

Health, Dental, and Life Benefits

401k Matching

Abundant professional development

Job summary

eCapital Corp. in Nashville seeks an Account Manager to collaborate with clients, advise on financial needs, and manage accounts with daily correspondence. You will help clients secure funding and maintain open lines of communication.

The role emphasizes accuracy, problem solving, and superior customer service. You’ll handle invoicing, assess risk, ensure compliance, and coordinate with internal teammates by phone and email. A growth-focused fintech environment awaits.

Qualifications

• Ability to prioritize tasks and client inquiries.
• Ability to spot, take ownership, and solve problems.
• Strong attention to detail with an ability to spot errors.
• Highly accurate math/accounting skills.
• Customer service orientation with an ability to remain focused and friendly.
• Proficient in Microsoft Office.
• Previous call center experience is an asset.

Responsibilities

• Approving and processing client funding.
• Providing accurate management of held and/or denied invoices.
• Evaluating/mitigating financial exposures and/or risk related to client invoice purchases.
• Facilitating customer compliance.
• Communicating and coordinating with internal colleagues by phone and email.
• Providing exceptional customer service and support with a positive, professional attitude.
• Complete outbound client wellness calls quarterly.
• Request and obtain positive reviews from clients.
• Other duties as assigned by direct, department, or division leadership.

Skills

Prioritize tasks

Problem solving

Attention to detail

Math/accounting

Customer service

Call center experience

Tools

Microsoft Office

Job description

eCapital Corp. in Nashville seeks an Account Manager to collaborate with clients, advise on financial needs, and manage accounts with daily correspondence. You will help clients secure funding and maintain open lines of communication.

The role emphasizes accuracy, problem solving, and superior customer service. You’ll handle invoicing, assess risk, ensure compliance, and coordinate with internal teammates by phone and email. A growth-focused fintech environment awaits.