Strategic Fintech Account Manager | Growth & Risk Solutions

E Capital; Nashville (TN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Hourly wage $20

Annual bonus incentives

Vacation & Sick Time

Health, Dental, and Life Benefits

401k Matching

Professional development opportunities

Job summary

eCapital in Nashville is seeking an Account Manager to join our team in our Nashville office. You will work closely with clients to help with financial needs by providing advice, solutions, and overall account management.

You will be responsible for a high level of correspondence with clients on a daily basis. The role emphasizes client funding approvals, accurate invoice management, and proactive customer support within a fast-paced fintech environment.

Qualifications

• Ability to prioritize tasks and client inquiries.
• Strong attention to detail with an ability to spot errors.
• Highly accurate math/accounting skills.
• Customer service orientation with an ability to remain focused and friendly.
• Proficient in Microsoft Office.
• Previous call center experience is an asset.

Responsibilities

• Approving and processing client funding.
• Providing accurate management of held and/or denied invoices.
• Evaluating/mitigating financial exposures and/or risk related to client invoice purchases.
• Facilitating customer compliance.
• Communicating and coordinating with internal colleagues by phone and email.
• Providing exceptional customer service and support with a positive, professional attitude.
• Complete outbound client wellness calls quarterly.
• Request and obtain positive reviews from clients.
• Other duties as assigned by direct, department, or division leadership.

Skills

Prioritization

Problem solving

Attention to detail

Accounting

Customer service

Microsoft Office

Call center experience

Tools

Microsoft Office

Job description

eCapital in Nashville is seeking an Account Manager to join our team in our Nashville office. You will work closely with clients to help with financial needs by providing advice, solutions, and overall account management.

You will be responsible for a high level of correspondence with clients on a daily basis. The role emphasizes client funding approvals, accurate invoice management, and proactive customer support within a fast-paced fintech environment.