Account Manager

E Capital; Nashville (TN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Hourly wage $20

Annual bonus incentives

Vacation & Sick Time

Health, Dental, and Life Benefits

401k Matching

Professional development opportunities

Job summary

eCapital in Nashville is seeking an Account Manager to join our team in our Nashville office. You will work closely with clients to help with financial needs by providing advice, solutions, and overall account management.

You will be responsible for a high level of correspondence with clients on a daily basis. The role emphasizes client funding approvals, accurate invoice management, and proactive customer support within a fast-paced fintech environment.

Qualifications

• Ability to prioritize tasks and client inquiries.
• Strong attention to detail with an ability to spot errors.
• Highly accurate math/accounting skills.
• Customer service orientation with an ability to remain focused and friendly.
• Proficient in Microsoft Office.
• Previous call center experience is an asset.

Responsibilities

• Approving and processing client funding.
• Providing accurate management of held and/or denied invoices.
• Evaluating/mitigating financial exposures and/or risk related to client invoice purchases.
• Facilitating customer compliance.
• Communicating and coordinating with internal colleagues by phone and email.
• Providing exceptional customer service and support with a positive, professional attitude.
• Complete outbound client wellness calls quarterly.
• Request and obtain positive reviews from clients.
• Other duties as assigned by direct, department, or division leadership.

Skills

Prioritization

Problem solving

Attention to detail

Accounting

Customer service

Microsoft Office

Call center experience

Tools

Microsoft Office

Job description

About Us

At eCapital, we are on a mission to ignite growth and empower businesses across North America and the U.K. by accelerating their access to capital. Our expertise and forward-thinking technology create customized, cutting-edge solutions for clients in over 80 industries. We are proud to have been named to the prestigious Inc. 5000 Fastest Growing Company list in 2023, recognized as a ‘Great Place to Work’ by the Secured Finance Network, and celebrated as a ‘Most Innovative Company’ by ABF Journal; all thanks to our dynamic team who are the cornerstone of our success.

The Role

eCapital is currently seeking a Account Manager to join our team in our Nashville office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner.

As an Account Manager, you will work closely with our clients to help them with their financial needs by providing advice, solutions, and overall account management. You will be responsible for a high level of correspondence with our clients on a daily basis.

Responsibilities

• Approving and processing client funding.
• Providingaccuratemanagement of held and/or denied invoices.
• Evaluating/mitigating financial exposures and/or risk related to client invoice purchases.
• Facilitating customer compliance.
• Communicating and coordinating with internal colleagues by phone and email.
• Providing exceptional customer service and support with a positive, professional attitude.
• Complete outbound client wellness calls quarterly.
• Request and obtain positive reviews from clients.
• Other duties as assigned by direct, department, or division leadership.

Qualifications

• Ability to prioritize tasks and client inquiries.
• Ability to spot, take ownership, and solve problems.
• Strong attention to detail with an ability to spot errors.
• Highlyaccuratemath/accounting skills.
• Customer service orientation with an ability to remain focused and friendly.
• Proficient in Microsoft Office.
• Previouscall centerexperience is an asset.

We Bring

• Salary: $20.00 hourly
• Annual Bonus Incentives
• Vacation & Sick Time
• Health, Dental, and Life Benefits
• 401k Matching
• Abundant professional development opportunities at a growing and thriving Fintech company!

eCapital Culture

At eCapital, we're not just a funding provider—we're a strategic partner built for what's next. Our culture is defined by innovation, scalability, and personalized service. We value:

• Agility: We adapt quickly to changing market conditions and customer needs.
• Relationships: We put our clients' needs at the center of everything we do, and we believe the best results come from diverse teams working together.
• Accountability: We hold ourselves to the highest standards in all aspects of our work.
• Innovation: We constantly push boundaries to create better solutions for our clients.

We offer a dynamic work environment where you'll have the opportunity to make a significant impact on our business and the SMBs we serve. Join us in revolutionizing how businesses access and manage capital in the digital age.

eCapital values diverse experiences and backgrounds. We encourage all qualified candidates to apply, regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

AI Statement

eCapital uses AI-enabled tools within our applicant tracking system to support resume screening by comparing qualifications to job requirements. Final hiring decisions and resume reviews are always conducted by our recruiters.

Vacancy Type:Replacement Role