Finnish-Speaking Solutions Consultant — Sofia

Employers from Greece; United States; Remote; USD 26,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Training fully paid

Health insurance

Relocation package fully paid

Monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Finnish Speaking Solutions Consultant to join its fast-paced Customer Support Services team in Sofia. This role offers professional growth and an international lifestyle.

You will work with Finnish-speaking clients, handle inquiries via phone, email and chat, maintain records, and collaborate with cross-functional teams to resolve issues. The position requires native/fluent Finnish and English, relocation to Sofia, and a competitive salary

Qualifications

• Native or fluent Finnish (spoken and written) required.
• Professional proficiency in English for internal communication.
• Previous experience in a Customer Support Services role is advantageous.
• Valid EU passport or appropriate work authorization for Bulgaria.
• Readiness to relocate to Sofia for this position.

Responsibilities

• Act as the primary contact for Finnish-speaking clients in Customer Support Services.
• Resolve inquiries via phone, email, and chat with high customer satisfaction.
• Maintain records of client interactions in the internal support database.
• Collaborate with cross-functional teams to escalate and resolve issues efficiently.
• Apply product knowledge to offer tailored end-user solutions.
• Stay updated on company policies and industry trends for accurate service.

Job description

Mercier Consultancy Group in Bulgaria is seeking a Finnish Speaking Solutions Consultant to join its fast-paced Customer Support Services team in Sofia. This role offers professional growth and an international lifestyle.

You will work with Finnish-speaking clients, handle inquiries via phone, email and chat, maintain records, and collaborate with cross-functional teams to resolve issues. The position requires native/fluent Finnish and English, relocation to Sofia, and a competitive salary