Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 26,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Training fully paid

Health insurance

Relocation package fully paid

Monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Finnish Speaking Solutions Consultant to join its fast-paced Customer Support Services team in Sofia. This role offers professional growth and an international lifestyle.

You will work with Finnish-speaking clients, handle inquiries via phone, email and chat, maintain records, and collaborate with cross-functional teams to resolve issues. The position requires native/fluent Finnish and English, relocation to Sofia, and a competitive salary

Qualifications

• Native or fluent Finnish (spoken and written) required.
• Professional proficiency in English for internal communication.
• Previous experience in a Customer Support Services role is advantageous.
• Valid EU passport or appropriate work authorization for Bulgaria.
• Readiness to relocate to Sofia for this position.

Responsibilities

• Act as the primary contact for Finnish-speaking clients in Customer Support Services.
• Resolve inquiries via phone, email, and chat with high customer satisfaction.
• Maintain records of client interactions in the internal support database.
• Collaborate with cross-functional teams to escalate and resolve issues efficiently.
• Apply product knowledge to offer tailored end-user solutions.
• Stay updated on company policies and industry trends for accurate service.

Job description

at Mercier Consultancy Group

Finnish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we specialize in placing high-performing professionals in dynamic roles, including exclusive Finnish-speaking jobs across the continent.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in Sofia, offering a blend of professional growth and an incredible international lifestyle.

Key Responsibilities

• Act as the primary point of contact for Finnish-speaking clients, providing expert assistance within the Customer Support Services sector.
• Resolve complex inquiries through phone, email, and chat, ensuring high levels of customer satisfaction.
• Maintain comprehensive records of client interactions and solutions provided within the internal support database.
• Collaborate with cross-functional teams to escal and resolve technical or operational issues efficiently.
• Drive positive outcomes by applying advanced product knowledge to offer tailored solutions to the end-user.
• Stay updated on company policies and industry trends to provide consistent and accurate service.
• Participate in team briefings to improve support processes and contribute to a high-performance work culture.

Requirements

• Native or fluent Finnish (spoken and written) is strictly required.
• Professional proficiency in English for internal communication.
• Previous experience in a Customer Support Services role is highly advantageous.
• Valid EU passport or appropriate work authorization for Bulgaria.
• Strong problem-solving skills and a passion for delivering exceptional service.
• Readiness to relocate to Sofia for this career-defining position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities in one of the best jobs in Bulgaria
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of vibrant culture, breathtaking mountain landscapes, and a rich history that dates back centuries. Choosing to work in Bulgaria means enjoying a high quality of life with a Mediterranean-influenced climate that ensures plenty of sunshine throughout the year, making it one of the most attractive destinations for professionals seeking international growth.

Sofia is a cosmopolitan hub known for its affordable cost of living, world-class dining, and a thriving social scene for expatriates. When you accept our Finnish Speaking Solutions Consultant position in Bulgaria, you gain access to an welcoming community and a modern working environment. Experience the perfect balance of career progression and personal exploration that only a country like Bulgaria can offer.

Sincerely,
The Recruitment Team at Mercier Consultancy Group