Finnish-Speaking In-Game Support Specialist

Employers from Greece

United States

Remote

USD 42,000 - 68,000

Full time

2 days ago

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Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

2 extra salaries per year

Career growth opportunities

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish-speaking In-Game Support Analyst to help Finnish-speaking players by resolving inquiries and ensuring an exceptional gaming experience. You will handle real-time support via in-game chat, email, and community platforms, troubleshooting issues and guiding players through game mechanics.

The role requires fluency in Finnish and English, prior gaming customer support experience, strong troubleshooting skills, and a passion for gaming.

Qualifications

Fluency in Finnish and English proven in speech and writing.
Experience in customer support, preferably in gaming.
Strong troubleshooting and analytical skills for technical issues.
Passion for gaming and knowledge of game mechanics.

Responsibilities

Provide real-time support to Finnish-speaking players via in-game chat, email, and community platforms.
Identify and troubleshoot a range of in-game issues, aiding players with technical challenges related to gameplay and accounts.
Document and manage player issues in the support ticketing system, ensuring effective follow-up and resolution.
Communicate clearly with players to explain game mechanics, features, and any updates for better understanding.
Collaborate with the development team to share player feedback and highlight recurring issues.
Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.
Contribute to the continuous improvement of support processes to enhance player satisfaction.