Finnish Speaking In-Game Support Analyst

Employers from Greece

United States

Remote

USD 42,000 - 68,000

Full time

2 days ago

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Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

2 extra salaries per year

Career growth opportunities

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish-speaking In-Game Support Analyst to help Finnish-speaking players by resolving inquiries and ensuring an exceptional gaming experience. You will handle real-time support via in-game chat, email, and community platforms, troubleshooting issues and guiding players through game mechanics.

The role requires fluency in Finnish and English, prior gaming customer support experience, strong troubleshooting skills, and a passion for gaming.

Qualifications

Fluency in Finnish and English proven in speech and writing.
Experience in customer support, preferably in gaming.
Strong troubleshooting and analytical skills for technical issues.
Passion for gaming and knowledge of game mechanics.

Responsibilities

Provide real-time support to Finnish-speaking players via in-game chat, email, and community platforms.
Identify and troubleshoot a range of in-game issues, aiding players with technical challenges related to gameplay and accounts.
Document and manage player issues in the support ticketing system, ensuring effective follow-up and resolution.
Communicate clearly with players to explain game mechanics, features, and any updates for better understanding.
Collaborate with the development team to share player feedback and highlight recurring issues.
Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.
Contribute to the continuous improvement of support processes to enhance player satisfaction.

Skills

Finnish language

English language

Customer support

Troubleshooting

Gaming knowledge

Flexible hours

Ticketing tools

Tools

Ticketing tools

Job description

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Finnish Speaking In-Game Support Analyst. This role is perfect for individuals who are both passionate about gaming and committed to delivering excellent customer support. As an In-Game Support Analyst, you will assist Finnish-speaking players by resolving their inquiries and ensuring they have a fantastic gaming experience.

Responsibilities

Provide real-time support to Finnish-speaking players via in-game chat, email, and community platforms.
Identify and troubleshoot a range of in-game issues, aiding players with technical challenges related to gameplay and accounts.
Document and manage player issues in the support ticketing system, ensuring effective follow-up and resolution.
Communicate clearly with players to explain game mechanics, features, and any updates for better understanding.
Collaborate with the development team to share player feedback and highlight recurring issues.
Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.
Contribute to the continuous improvement of support processes to enhance player satisfaction.

Requirements

Fluency in Finnish and English, with excellent verbal and written communication skills.
Previous experience in customer support, particularly in the gaming industry, is strongly preferred.
Strong troubleshooting and analytical skills to effectively assist players with various technical issues.
A genuine passion for gaming, with good knowledge of game mechanics and community dynamics.
Willingness to work flexible hours, including evenings and weekends, to accommodate player needs.
Familiarity with customer support systems and ticketing tools is a plus.
A positive, empathetic attitude and a commitment to delivering exceptional player support.

Benefits