Finnish Customer Support Specialist | Delivery App

Employers from Greece; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Relocation package

Remote work in Greece

Performance bonuses

Healthcare package

Training & development

Global brand

Job summary

speakit is seeking a Finnish-speaking customer support agent to join our international team and assist restaurant partners and customers from Greece. You will resolve order and delivery issues, provide empathetic guidance, and maintain high service standards across channels.

You will work remotely in Greece with a starting salary and 14 salaries per year, plus relocation support for abroad candidates, monthly performance bonuses, comprehensive healthcare, and ongoing training and career

Qualifications

• Fluency in Finnish (spoken and written).
• Good command of English for internal communication.
• Previous customer service experience is a plus, but not required.
• Excellent communication and typing skills.
• Ability to multitask and navigate between digital platforms.
• Willingness to work in rotational shifts.
• Ability to relocate to Greece.

Responsibilities

• Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
• Resolve issues related to orders, payments, deliveries, and platform use
• Deliver empathetic and professional support across all service channels
• Follow quality and response guidelines to ensure consistent service
• Escalate complex cases when necessary and ensure proper follow-up
• Support ad-hoc operational tasks as requested by the project

Skills

Finnish fluency

English proficiency

Customer service

Typing speed

Multitasking

Relocation willingness

Job description

at speakit

Are you fluent in Finnish and passionate about creating smooth customer experiences?

Join our client's international team in Greece and support one of the world's top delivery platforms - helping millions of users get their favourite meals, groceries, and essentials delivered with just a few taps!

You’ll be part of a fast-paced, customer-focused environment where your empathy, communication, and problem-solving skills will make a real difference. From assisting restaurant partners to ensuring timely deliveries for customers, you’ll be at the heart of every successful order - all while working remotely in Greece.

Daily responsibilities:

• Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
• Resolve issues related to orders, payments, deliveries, and platform use
• Deliver empathetic and professional support across all service channels
• Follow quality and response guidelines to ensure consistent service
• Escalate complex cases when necessary and ensure proper follow-up
• Support ad-hoc operational tasks as requested by the project

Requirements

• Fluency in Finnish (spoken and written)
• Good command of English for internal communication
• Previous customer service experience is a plus, but not required
• Excellent communication and typing skills
• Ability to multitask and navigate between digital platforms
• Willingness to work in rotational shifts
• Ability to relocate to Greece

Benefits

• Attractive starting salary
• 14 salaries per year
• Remote work anywhere in Greece
• Relocation package offered for abroad candidates (flight tickets to Greece and 2 weeks of free accommodation)
• Monthly performance bonuses
• Fullhealthcare package
• Paid trainingand career development opportunities
• Work in a multicultural environment
• Long-term career opportunities with a global brand