Fine Jewelry & Watch Operations Coordinator

The RealReal, Inc.; Phoenix (AZ); Presencial; USD 26.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food credits: $50 monthly

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

PTO 18 days

Descripción de la vacante

The RealReal, Inc. is seeking a Coordinator for Fine Jewelry & Watches to support inbound processing and authentication at our Arizona facilities, collaborating with watchmakers, jewelry specialists, external vendors and other departments to prep items for listing on our site.

This role requires strong organization, attention to detail, and the ability to manage multiple time-sensitive tasks in a fast-paced, production-driven environment at our Authentication Center.

Formación

• 2+ years in customer service, event, account or project management.
• Watch and/or jewelry experience required.
• Bachelor’s degree preferred.
• Graduate Gemology diploma preferred.
• Strong organizational skills and attention to detail.
• Able to prioritize multiple time-sensitive tasks.

Responsabilidades

• Accurately sort and scan inbound/outbound product into system and locations.
• Monitor product queues across locations and expedite flow.
• Serve as contact for Repair program; shipping/receiving and invoice tracking.
• Investigate and resolve inquiries with urgency.
• Track exceptions, rejections and buy-outs.
• Order supplies for multiple locations.
• Adhere to SOPs and document processes.
• Handle administrative duties.

Conocimientos

Customer service

Event management

Account management

Project management

Watch & jewelry exp

Educación

Bachelor’s degree preferred

Graduate Gemology diploma preferred

Herramientas

Microsoft Office / Google Suite

Mac OS

Descripción del empleo

The RealReal, Inc. is seeking a Coordinator for Fine Jewelry & Watches to support inbound processing and authentication at our Arizona facilities, collaborating with watchmakers, jewelry specialists, external vendors and other departments to prep items for listing on our site.

This role requires strong organization, attention to detail, and the ability to manage multiple time-sensitive tasks in a fast-paced, production-driven environment at our Authentication Center.