Luxury Watch Authenticator & Repair Specialist

The RealReal, Inc.; Phoenix (AZ); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 PTO Days

Job summary

The RealReal, Inc. Phoenix Authentication Center seeks a Watch Specialist to assess, repair, and authenticate luxury timepieces, ensuring functionality, accuracy, and authenticity.

You will work in a fast-paced, production-driven environment, collaborating with hundreds of luxury experts and leveraging proprietary technology to maintain the highest standards. Horology passion required.

Qualifications

• Degree or certification from a watchmaking educational institution.
• 3–5 years of timepiece repair experience.
• Brand certification from major watch brand is a plus.

Responsibilities

• Assess, repair, and authenticate luxury timepieces to RealReal standards.
• Diagnose and service timepieces of basic to moderate complexity.
• Coordinate communication between watchmakers, clients, and operations.
• Provide adjustments and battery replacements for quartz models.
• Collaborate with Expert Service leaders on training initiatives.
• Support growth of watch repair and service initiatives.

Skills

Watch repair

Horology knowledge

Brand certification

Time management

Education

Watchmaking certification/degree

Job description

The RealReal, Inc. Phoenix Authentication Center seeks a Watch Specialist to assess, repair, and authenticate luxury timepieces, ensuring functionality, accuracy, and authenticity.

You will work in a fast-paced, production-driven environment, collaborating with hundreds of luxury experts and leveraging proprietary technology to maintain the highest standards. Horology passion required.