Fine Jewelry Sales Manager | Multilingual Leader

Crawford Thomas Recruiting; Santa Clara (CA); On-site; USD 84,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid vacation

Paid holidays

Birthday leave

Job summary

International Fine Jewelry Brand in Santa Clara, CA is seeking an Assistant Sales Manager / Sales Manager to lead a retail team and drive revenue while delivering an elevated customer experience on-site.

The role requires strong leadership, multilingual communication (Mandarin, Cantonese, English), and extensive jewelry sales knowledge. You will coach staff, manage client relationships, and ensure operational excellence in a luxury setting.

Qualifications

• Significant retail sales experience, jewelry or luxury preferred.
• Supervisory or retail management experience.
• Fluency in Mandarin, Cantonese, and English required.

Responsibilities

• Lead, coach, and motivate branch sales team.
• Drive revenue through client development and promotions.
• Meet sales, operational, and KPI targets.
• Build relationships with new and returning customers.
• Deliver high-level, personalized customer experiences.
• Resolve customer concerns professionally.
• Coach employees to improve sales performance.
• Support training and performance management.
• Improve workflows and operational efficiency.
• Maintain compliance with policies and controls.
• Utilize POS and business applications daily.

Skills

Retail sales

Leadership

Clienteling

Relationship-building

Customer service

Mandarin

Cantonese

English

Jewelry knowledge

Tools

POS systems

Microsoft Office

Job description

International Fine Jewelry Brand in Santa Clara, CA is seeking an Assistant Sales Manager / Sales Manager to lead a retail team and drive revenue while delivering an elevated customer experience on-site.

The role requires strong leadership, multilingual communication (Mandarin, Cantonese, English), and extensive jewelry sales knowledge. You will coach staff, manage client relationships, and ensure operational excellence in a luxury setting.