Branch Manager

Crawford Thomas Recruiting; Santa Clara (CA); On-site; USD 85,962,000 - 100,289,000; Full time

Benefits offered by this job

Attendance & meal allowances

Medical insurance

401(k)

Paid vacation and sick leave

Paid holidays

Birthday leave

Job summary

Our client, a renowned fine jewelry house, seeks an Assistant Branch Manager / Branch Manager to lead daily operations, sales performance, and customer experience at its Santa Clara location. The role suits an experienced retail leader with strong team management, sales, clienteling, and operational skills, with potential progression to Branch Manager for qualified candidates.

The ideal candidate will drive sales, develop local marketing strategies, monitor KPIs, and maintain excellent customer

Qualifications

• Significant retail experience, jewelry or luxury preferred.
• Supervisory or leadership experience required.
• Fluency in Mandarin, Cantonese, and English is required.
• Ability to lead and motivate a sales team.

Responsibilities

• Oversee daily branch operations and store performance.
• Lead and coach a team of 8-15 employees.
• Drive sales through merchandising, promotions, and clienteling.
• Develop local marketing and business development strategies.
• Monitor KPIs and profitability.
• Maintain high level of personalized customer service.
• Ensure compliance with policies and regulations.

Skills

Leadership

Team management

Sales

Clienteling

Operational skills

Tools

POS systems

Microsoft Office

Job description

ASSISTANT BRANCH MANAGER / BRANCH MANAGER - FINE JEWELRY

Location: Santa Clara, CA | On-Site

Pay: $30-$35/hour + Bonus & Commission

Additional Pay: $300-$400/Month in Attendance & Meal Allowances

Bonus/Commission: Approximately $1,300-$1,800/Month

Team Size: Approximately 8-15 Employees

Schedule: Retail Schedule | Rotating Weekends & Holidays

Language Requirement: Fluent Mandarin, Cantonese & English

Position Overview

Our client, an internationally recognized fine jewelry company, is seeking an Assistant Branch Manager / Branch Manager to lead daily operations, sales performance, and customer experience at its Santa Clara location.

This role is ideal for an experienced retail leader with strong team management, sales, clienteling, and operational skills. Candidates with extensive jewelry retail management experience may be considered directly for the Branch Manager level.

What You’ll Do

• Oversee daily branch operations and overall store performance.
• Lead, coach, and motivate a team of approximately 8-15 employees.
• Drive sales through merchandising, promotions, and customer development.
• Develop local marketing and business-development strategies.
• Monitor and improve sales, operational, and financial KPIs.
• Build strong relationships with new and returning customers.
• Maintain a consistently high level of personalized customer service.
• Resolve customer concerns professionally and effectively.
• Identify opportunities to improve branch efficiency and profitability.
• Maintain compliance with company policies, internal controls, and applicable retail regulations.
• Partner with employees, leadership, customers, and other stakeholders to support branch success.

What You’ll Bring

• Significant retail experience, with jewelry or luxury retail strongly preferred.
• Previous supervisory, leadership, or retail management experience.
• Fluency in Mandarin, Cantonese, and English required.
• Proven ability to lead, coach, and motivate a sales team.
• Strong jewelry product, merchandising, marketing, and sales knowledge.
• Strong clienteling, relationship-building, and customer-service skills.
• Ability to manage sales goals, operational priorities, and team performance.
• Understanding of retail compliance, internal controls, and risk-management practices.
• Familiarity with POS systems and Microsoft Office.
• Ability to work rotating weekends and scheduled holidays.

Compensation & Benefits

• $30-$35/hour, based on experience and position level.
• Approximately $300-$400 per month in attendance and meal allowances.
• Average bonus and commission of approximately $1,300-$1,800 per month, based on branch performance.
• Medical insurance.
• 401(k).
• Paid vacation and sick leave.
• Paid holidays.
• Birthday leave.

WHY JOIN?

• Lead a branch for an internationally established fine jewelry brand.
• Manage and develop a team of approximately 8-15 employees.
• Earn additional income through branch sales bonuses and commission.
• Take ownership of sales, operations, customer experience, and local growth.
• Build your retail leadership career within a global organization known for craftsmanship and customer service.