Fine Jewelry Branch Manager - Lead Sales & Ops (Mandarin)

Crawford Thomas LLC; Santa Clara (CA); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Attendance & meal allowances

Medical insurance

401(k)

Paid vacation and sick leave

Paid holidays

Birthday leave

Job summary

Our client, a renowned fine jewelry house, seeks an Assistant Branch Manager / Branch Manager to lead daily operations, sales performance, and customer experience at its Santa Clara location. The role suits an experienced retail leader with strong team management, sales, clienteling, and operational skills, with potential progression to Branch Manager for qualified candidates.

The ideal candidate will drive sales, develop local marketing strategies, monitor KPIs, and maintain excellent customer

Qualifications

• Significant retail experience, jewelry or luxury preferred.
• Supervisory or leadership experience required.
• Fluency in Mandarin, Cantonese, and English is required.
• Ability to lead and motivate a sales team.

Responsibilities

• Oversee daily branch operations and store performance.
• Lead and coach a team of 8-15 employees.
• Drive sales through merchandising, promotions, and clienteling.
• Develop local marketing and business development strategies.
• Monitor KPIs and profitability.
• Maintain high level of personalized customer service.
• Ensure compliance with policies and regulations.

Skills

Leadership

Team management

Sales

Clienteling

Operational skills

Tools

POS systems

Microsoft Office

Job description

Our client, a renowned fine jewelry house, seeks an Assistant Branch Manager / Branch Manager to lead daily operations, sales performance, and customer experience at its Santa Clara location. The role suits an experienced retail leader with strong team management, sales, clienteling, and operational skills, with potential progression to Branch Manager for qualified candidates.

The ideal candidate will drive sales, develop local marketing strategies, monitor KPIs, and maintain excellent customer