Sales Manager

Crawford Thomas Recruiting; Santa Clara (CA); On-site; USD 84,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid vacation

Paid holidays

Birthday leave

Job summary

International Fine Jewelry Brand in Santa Clara, CA is seeking an Assistant Sales Manager / Sales Manager to lead a retail team and drive revenue while delivering an elevated customer experience on-site.

The role requires strong leadership, multilingual communication (Mandarin, Cantonese, English), and extensive jewelry sales knowledge. You will coach staff, manage client relationships, and ensure operational excellence in a luxury setting.

Qualifications

• Significant retail sales experience, jewelry or luxury preferred.
• Supervisory or retail management experience.
• Fluency in Mandarin, Cantonese, and English required.

Responsibilities

• Lead, coach, and motivate branch sales team.
• Drive revenue through client development and promotions.
• Meet sales, operational, and KPI targets.
• Build relationships with new and returning customers.
• Deliver high-level, personalized customer experiences.
• Resolve customer concerns professionally.
• Coach employees to improve sales performance.
• Support training and performance management.
• Improve workflows and operational efficiency.
• Maintain compliance with policies and controls.
• Utilize POS and business applications daily.

Skills

Retail sales

Leadership

Clienteling

Relationship-building

Customer service

Mandarin

Cantonese

English

Jewelry knowledge

Tools

POS systems

Microsoft Office

Job description

ASSISTANT SALES MANAGER / SALES MANAGER – FINE JEWELRY

Location: Santa Clara, CA | On-Site

Pay: $30–$35/hour + Bonus & Commission

Additional Pay: $300–$400/Month in Attendance & Meal Allowances

Bonus/Commission: Approximately $1,300–$1,800/Month

Schedule: Retail Schedule | Rotating Weekends & Holidays

Language Requirement: Fluent Mandarin, Cantonese & English

Our client, an internationally recognized fine jewelry company, is seeking an Assistant Sales Manager / Sales Manager to lead sales performance and customer experience at its Santa Clara location.

What You’ll Do

• Lead, coach, and motivate the branch sales team.
• Drive revenue through client development, merchandising, and promotions.
• Help the team achieve sales, operational, and financial KPIs.
• Build relationships with new and returning customers.
• Deliver a personalized, high-level customer experience.
• Resolve customer concerns professionally and effectively.
• Coach employees to improve individual and team sales performance.
• Support employee training, development, and performance management.
• Identify opportunities to improve workflows and operational efficiency.
• Maintain compliance with company policies, internal controls, and applicable retail regulations.
• Utilize POS systems and other business applications to support daily operations.

What You’ll Bring

• Significant retail sales experience, with jewelry or luxury retail strongly preferred.
• Previous supervisory, leadership, or retail management experience.
• Fluency in Mandarin, Cantonese, and English required.
• Strong jewelry product, merchandising, and sales knowledge.
• Proven ability to motivate employees and improve sales performance.
• Strong clienteling, relationship-building, and customer-service skills.
• Ability to professionally handle escalated customer situations.
• Understanding of retail compliance, internal controls, and risk-management practices.
• Familiarity with POS systems and Microsoft Office.
• Ability to work rotating weekends and scheduled holidays.

Compensation & Benefits

• $30–$35/hour, based on experience and position level.
• Approximately $300–$400 per month in attendance and meal allowances.
• Average bonus and commission of approximately $1,300–$1,800 per month, based on branch performance.
• Medical insurance.
• 401(k).
• Paid vacation and sick leave.
• Paid holidays.
• Birthday leave.

WHY JOIN?

• Leadership opportunity with an internationally established fine jewelry brand.
• Earn additional income through branch sales bonuses and commission.
• Work directly with luxury jewelry customers and develop long-term client relationships.
• Opportunity to lead, coach, and develop a high-performing retail sales team.
• Join a global organization recognized for craftsmanship, customer service, and fine jewelry.

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