Fine Jewelry Sales Consultant

Macy's; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Macy's is seeking a Fine Jewelry Sales Colleague to deliver exceptional customer service in our Fine Jewelry and Watch Complex. You will educate customers on precious metals, gemstones, and luxury brands, and build relationships through consultative selling and clienteling.

You will promote loyalty and warranty programs, support inventory and events, and ensure impeccable presentation and security of merchandise while working with a team to meet sales goals.

Qualifications

• 1–2 years of retail sales experience
• Strong customer service and communication skills
• Comfort with luxury products and jewelry knowledge
• Ability to learn loyalty programs and inventory processes

Responsibilities

• Promote loyalty and warranty programs to customers
• Support inventory, fulfillment, and merchandise presentation
• Assist with events and special promotions
• Maintain security, accuracy, and organization of the jewelry area
• Collaborate with team to meet sales goals and deliver exceptional service
• Utilize POS and digital tools to complete transactions and assist customers

Skills

Customer service

Sales

Product knowledge

Clienteling

Job description

Macy's is seeking a Fine Jewelry Sales Colleague to deliver exceptional customer service in our Fine Jewelry and Watch Complex. You will educate customers on precious metals, gemstones, and luxury brands, and build relationships through consultative selling and clienteling.

You will promote loyalty and warranty programs, support inventory and events, and ensure impeccable presentation and security of merchandise while working with a team to meet sales goals.