Fine Dining Server Assistant - Upsell and Guest Care

Svih Management; Santa Monica (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) match

Tuition reimbursement

Pet insurance

Employee assistance

Job summary

San Vicente Clubs in Santa Monica, CA, is seeking a friendly Server Assistant to greet guests and deliver exemplary service in our food and beverage outlets. The role focuses on guest engagement, accurate menu knowledge, and upselling while maintaining a polished, gracious demeanor.

The position requires teamwork, flexibility to work nights, weekends and holidays, and prior POS experience. Certification in Serve Safe and Tips is preferred, with a minimum of one year in fine dining hospitality.

Qualifications

• Minimum 1 year of hospitality or customer service in a fine dining restaurant preferred.
• Must be able to read, write and understand the English language.
• Must be able to follow directions with focus to detail, speed and accuracy.

Responsibilities

• Delivers food and beverage orders in a friendly and professional manner in accordance with hotel standards.
• Answers all questions regarding the menus accurately.
• Utilizes selling techniques to upsell.
• Acknowledges guest need, anticipates guest needs and responds promptly to maintain positive guest relations.
• Process guest payment by posting on POS system and verifies in-house status.
• Inform manager of any guest complaints, requests or problems.
• Maintain organized and clean work area.
• Communicate with incoming/prior shift on outstanding tables.
• Report damages or equipment malfunction to manager.
• Follow safety and sanitation procedures for the job.
• Clean and polish silverware, glassware, sugar receptacles, trays and pots.

Skills

Hospitality

Customer service

Team player

Flexible schedule

Wine knowledge

Cocktail knowledge

Service oriented

POS system experience

Serve Safe certified

Tips certified

Tools

POS system

Job description

San Vicente Clubs in Santa Monica, CA, is seeking a friendly Server Assistant to greet guests and deliver exemplary service in our food and beverage outlets. The role focuses on guest engagement, accurate menu knowledge, and upselling while maintaining a polished, gracious demeanor.

The position requires teamwork, flexibility to work nights, weekends and holidays, and prior POS experience. Certification in Serve Safe and Tips is preferred, with a minimum of one year in fine dining hospitality.