Fine-Dining Guest Experience Host

Omni Hotels & Resorts; Richmond (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Omni Richmond Hotel is seeking a friendly Host/Greeter to deliver exceptional guest service by building relationships with guests, seating them promptly, and anticipating needs. You will manage reservations, answer calls, and maintain a welcoming entrance aligned with the hotel's standards.

The role emphasizes strong English communication, attention to detail, and the ability to work in a fast-paced environment while maintaining a polished appearance and courtesy at all times.

Qualifications

• Hands-on knowledge of food and beverage service.
• Strong customer service and problem-solving abilities.
• Clear written and verbal English communication.

Responsibilities

• Maintain service standards and ensure hotel policies are followed.
• Prepare for health department inspections and sanitation requirements.
• Greet guests, manage reservations and seating, and explain restaurant concepts.
• Keep host stand and entrance organized and assist with guest flow.
• Respond to guest requests promptly to create a memorable experience.

Skills

Customer service

Hospitality knowledge

Communication skills

Tools

Payroll systems

Micros

POS systems

Job description

Omni Richmond Hotel is seeking a friendly Host/Greeter to deliver exceptional guest service by building relationships with guests, seating them promptly, and anticipating needs. You will manage reservations, answer calls, and maintain a welcoming entrance aligned with the hotel's standards.

The role emphasizes strong English communication, attention to detail, and the ability to work in a fast-paced environment while maintaining a polished appearance and courtesy at all times.