Business Development Representative (BDC) – Findlay Cadillac

Findlay Toyota Spokane; Henderson (NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Supportive team environment

Paid vacation

Medical, dental, and vision insurance

401(k) retirement plan

Job summary

Findlay Cadillac is expanding its Business Development Center and seeks motivated individuals to join a supportive team. You will engage with prospects via phone, text, email, and online inquiries, build relationships, and schedule showroom visits.

Training is provided, with opportunities to grow within Findlay Cadillac and the larger Findlay Automotive Group. No automotive experience is required, but a positive attitude, strong communication, and a drive to succeed are essential.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, confident, and professional personality.
• Comfortable communicating with customers through phone, text, and email.
• Strong organizational skills and attention to detail.
• Self-motivated, dependable, and goal-oriented.
• Ability to multitask and thrive in a fast-paced environment.
• A team player with a positive attitude and strong work ethic.
• Experience in customer service, hospitality, sales, call centers, or automotive BDC is a plus, but not required.

Responsibilities

• Engage with prospective customers through phone calls, text messages, emails, and online inquiries.
• Build relationships with customers and create excitement around the Cadillac brand.
• Schedule and confirm sales appointments, helping turn customer interest into dealership visits.
• Proactively follow up with leads and identify opportunities to reconnect with potential buyers.
• Utilize CRM to track leads, manage follow-ups, and maintain accurate customer records.
• Collaborate with sales team to ensure a seamless customer experience from initial contact to showroom visit.
• Develop knowledge of Cadillac vehicles, technology, and features to confidently assist customers.
• Meet and exceed individual and team performance goals.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Team player

Goal oriented

Self-motivated

Tools

CRM software

Job description

Findlay Automotive Group is one of the largest and fastest-growing automotive groups in the Southwest, built on a reputation for exceptional customer service, strong community relationships, and a commitment to excellence.

At Findlay Cadillac, we're looking for motivated, personable, and results-driven individuals to join our Business Development Center (BDC). As our dealership continues to grow and evolve, we're expanding our team to deliver an exceptional customer experience from the very first interaction.

No automotive experience? No problem! We're looking for individuals with a positive attitude, strong communication skills, and a genuine passion for connecting with people. We'll provide the training, tools, and support you need to succeed.

What You'll Do

• Engage with prospective customers through phone calls, text messages, emails, and online inquiries.

• Build relationships with customers and create excitement around the Cadillac brand.

• Schedule and confirm sales appointments, helping turn customer interest into dealership visits.

• Proactively follow up with leads and identify opportunities to reconnect with potential buyers.

• Utilize our customer relationship management (CRM) system to track leads, manage follow-ups, and maintain accurate customer records.

• Collaborate with our sales team to ensure a seamless customer experience from initial contact to showroom visit.

• Develop your knowledge of Cadillac vehicles, technology, and features to confidently assist customers.

• Meet and exceed individual and team performance goals.

What We're Looking For

• Excellent verbal and written communication skills.

• A friendly, confident, and professional personality.

• Comfortable communicating with customers through phone, text, and email.

• Strong organizational skills and attention to detail.

• Self-motivated, dependable, and goal-oriented.

• Ability to multitask and thrive in a fast-paced environment.

• A team player who brings a positive attitude and strong work ethic.

• Previous experience in customer service, hospitality, sales, call centers, or automotive BDC is a plus, but not required.

What We Offer

• Competitive Compensation – Performance-based incentives and bonus opportunities.

• Career Growth – Opportunities to advance within Findlay Cadillac and Findlay Automotive Group.

• Supportive Team Environment – Work alongside a team committed to helping each other succeed.

• Paid Vacation

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

Build Your Career With Us

At Findlay Cadillac, we believe the customer experience begins long before someone walks into our showroom. Our Business Development Representatives play an important role in creating that first impression, building trust, and helping customers take the next step.

Whether you're looking to begin a career in the automotive industry or bring your existing sales and customer service experience to a new opportunity, we'd love to hear from you.