Financial Wellness Teller

Citizens; Franklin (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Community volunteer time off

Company match donations

Comprehensive benefits

Job summary

Citizens Bank in Franklin, MA is seeking a customer-facing associate to greet customers, demonstrate the mobile app and ATMs, and offer personalized advice. You will connect clients to Bankers for the next steps and educate them on Citizens products while ensuring compliance with all policies and cash handling procedures.

The role supports a 40-hour weekly schedule with starting pay of $21/hour and a listed range of $20.67–$25.48/hour, reflecting location and experience.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to identify needs and develop long-term relationships.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate how to use mobile app or ATMs.
• Provide personalized advice and connect customers to Bankers for next steps.
• Follow all financial policies and proper cash handling procedures.
• Educate customers on Citizens products and benefits.

Skills

Transaction processing

Customer experience

Active listening

Needs assessment

Problem solving

Customer focus

Digital literacy

Education

High School degree or GED

Job description

Citizens Bank in Franklin, MA is seeking a customer-facing associate to greet customers, demonstrate the mobile app and ATMs, and offer personalized advice. You will connect clients to Bankers for the next steps and educate them on Citizens products while ensuring compliance with all policies and cash handling procedures.

The role supports a 40-hour weekly schedule with starting pay of $21/hour and a listed range of $20.67–$25.48/hour, reflecting location and experience.